Manager Outreach

Sky Mavis; Medford (OR); Hybrid; USD 85,000 - 98,000; Full time

Job summary

Sky Mavis seeks a senior outreach leader to drive patient engagement and visit volume through multi-channel strategies. You will oversee planning, reporting, and incentive programs across markets, while coordinating capacity and onboarding efforts for staff and providers.

Responsibilities include managing the outreach workflow, collaborating with payers, and ensuring CMS compliance. This role follows a hybrid schedule with in-office days in Medford, Oregon.

Qualifications

• 3-5 years in healthcare outreach and engagement.
• Experience with Medicare Advantage CMS/CMMI programs.
• Public speaking and strong verbal/written communication.
• MS Office proficiency and ability to learn new tools.
• Travel up to 25% of the schedule.

Responsibilities

• Plan and influence outreach to optimize visit volumes and appointments.
• Monitor performance and report findings weekly/monthly to leadership.
• Develop patient engagement strategies across channels and incentives.
• Support provider and outreach capacity planning and budgeting.
• Lead marketing campaigns to drive inbound volume to the Access Center.
• Collaborate on national call center capabilities and vendor SLAs.
• Recruit, assess performance, and develop staff careers.
• Ensure policies and CMS regulatory compliance.
• Coordinate with payer partners and monitor vendor performance.

Skills

Judgment

Leadership

Medicare Advantage

Value-based care

Patient outreach

Call center skills

Communication

Analytical ability

Project management

Vendor management

Education

Bachelor’s degree in Business, Healthcare, or related field

Tools

MS Office

Job description

Overall Purpose

Responsible for patient outreach strategies and outcomes to fill our Senior Wellness Centers. Oversees all outreach tactics, recommends technology improvements to make us more efficient, participates in capacity planning, escalates any issues with technology or processes, and ultimately drives performance against visit volume goals.

Work Location & Schedule

This role offers a hybrid work arrangement. Candidates will follow our hybrid schedule, working in office three days per week.

Essential Functions

• Participate in short- and long-term planning to impact performance on outreach, scheduling volume, and completed appointments for multiple markets.
• Maintain constant monitoring of outreach and visit completion performance and prepare weekly and monthly reports for leadership noting any technical, process, or people issues impacting performance.
• Formulate, optimize, and execute patient engagement strategies including channels, tactics, prioritization, and incentives.
• Engage in provider capacity planning and outreach capacity planning to ensure appropriate budgeting and staffing levels.
• Monitor ED visit volume and implement ED Follow-Up marketing campaigns to drive inbound volume to our 24/7/365 Access Center.
• Collaborate on effective marketing strategies to supplement telephonic outreach strategies.
• Support development of call center capabilities nationally.
• Assign staff strategically based on skills and needs.
• Manage direct and indirect reports, including recruiting, performance assessments, and support of professional development and career progression.
• Execute policies, protocols, and procedures in collaboration with operational and clinical leaders.
• Collaborate with payer partners and oversee vendor performance and service level adherence, including compliance and performance of outreach activity from vendor partners.
• Ensure compliance with company and CMS regulatory requirements.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Strong judgment, adaptability, and creativity in response to changing needs.
• High integrity, initiative, honesty, and leadership ability.
• Results-oriented with energy and drive for organizational growth and success.
• Extensive managed care experience with knowledge of key performance drivers.
• Expertise in Medicare Advantage and value-based care models.
• Preferred: patient outreach and engagement experience, call center skills
• Strong customer service orientation and effective communication skills.
• Professional appearance, demeanor, and communication delivery.
• Exceptional organizational and time management skills with the ability to prioritize.
• Strong follow-through with measurable results tracking.
• Ability to maintain confidentiality.
• Skilled in coaching, mentoring, and problem-solving.
• Capable of working independently and collaboratively with integrity, sound judgment, urgency, and analytical ability.

Experience

• Minimum 3-5 years in healthcare industry with IPA/Medical Group, Health Plan, or hospital experience, or value based care company directly managing outreach and engagement responsibilities.
• 3-5 years in Medicare Advantage, CMS, and/or CMMI programs such as ACO or DCE models.
• 3-5 years in complex project management and cross-collaboration.
• Preferred: Practice management, pharmaceutical sales, or medical device sales experience.
• Proficiency with MS Office suite; ability to learn new technical skills.
• Comfortable with public speaking; strong verbal and written communication skills.

Education

• Bachelor’s degree in Business, Healthcare, or related field required

Travel

• Travel within assigned region up to 25% of work schedule to train employees, participate in meetings, etc.

Pay range: $85,000-98,000 annually depending on experience