Patient Outreach Coordinator - Evernorth - Remote

Evernorth Health Services; Missouri; Remote; USD 35,000 - 50,000; Full time

Job summary

Evernorth Health Services is seeking a Patient Outreach Coordinator to work remotely, primarily handling inbound and outbound calls to assist patients. This role requires strong customer service skills, organizational abilities, and a commitment to maintaining patient confidentiality. Join a supportive team dedicated to improving health outcomes and enjoy benefits like medical plans, 401K matching, and tuition assistance.

Benefits

Choice of three medical plans

401K with company match

Paid time off and holidays

Tuition assistance

Qualifications

• At least 1 year of customer service experience.
• Ability to stay self-motivated in a home environment.
• Strong organization and communication skills.

Responsibilities

• Handle high volume of inbound and outbound calls.
• Achieve performance targets related to call volume and customer satisfaction.
• Follow HIPAA regulations to ensure confidentiality.

Skills

Customer service

Communication

Organization

Self-motivation

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Job description

Patient Outreach Coordinator - Evernorth - Remote

Join to apply for the Patient Outreach Coordinator - Evernorth - Remote role at Evernorth Health Services.

Work from Home in PA, OH, FL, and Missouri - Start Date 7/7/2025.

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Patient Outreach Coordinators to join our team, who are genuinely interested in helping people during critical points of their lives. The Call Center Patient Outreach Coordinator represents the company, and our people make all the difference in our success.

Responsibilities

• Handle high volume of inbound and outbound calls while meeting established KPIs such as average handle time, call quality, and calls per hour.
• Achieve daily, weekly, and monthly performance targets related to call volume, response time, and customer satisfaction.
• Participate in regular coaching sessions and quality assurance reviews to continuously improve performance.
• Contribute to team goals by meeting or exceeding Net Promoter Score from post-call surveys.
• Navigate multiple applications to pre-call plan, support members during calls, and document interactions in internal systems.
• Attend 100% of trainings and the first 90 days of employment.
• Provide friendly and professional service to members.
• Follow HIPAA regulations to ensure confidentiality of patient information.
• Escalate complex issues to a pharmacist for support.
• Enjoy a work-from-home lifestyle with virtual connections to coworkers and customers.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer service experience.
• Minimum internet speed of 10 Mbps download and 5 Mbps upload (no satellite internet).
• Ability to stay self-motivated in a home environment.
• A dedicated, distraction-free workspace.
• Intermediate proficiency in Microsoft Outlook.
• Strong organization, written, and verbal communication skills.
• Ability to remain calm and helpful in difficult situations.
• Foster teamwork across departments to resolve issues and improve customer experience.

What You’ll Love About Working Here

• Fun, friendly, and unique culture – Bring your whole self to work!
• Choice of three medical plans, Prescription Drug, Dental, Vision, and Life Insurance.
• Employee contributions for HRA and HSA accounts.
• 401K with company match.
• Paid time off and holidays.
• Tuition assistance.

Note: Reliable internet connection via wired broadband or fiber optic is required; mobile/hotspot not acceptable. You may need to purchase an Ethernet cord. Internet speeds must be at least 10 Mbps download and 5 Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care, and benefit solutions to improve health and vitality. We innovate to make illness prediction, prevention, and treatment more accessible. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, or other protected characteristics. For accommodations, email [e-mail]. We have a tobacco-free policy and consider criminal histories in our hiring process.