Patient Outreach Coordinator - Evernorth - Remote

The Cigna Group; Indiana; Remote; USD 35,000 - 48,000; Full time

Job summary

The Cigna Group is seeking a Customer Service Representative to join their team. This role involves handling inbound and outbound calls, meeting performance targets, and providing exceptional service. Candidates should have a high school diploma and customer service experience, with the ability to work remotely in a dedicated workspace.

Benefits

Choice of three medical plans

401K with Company Match

Paid Time Off and Holidays

Tuition Assistance

Qualifications

• 1 year of customer service experience required.
• Ability to stay self-motivated in a home environment.
• Intermediate proficiency in Microsoft Outlook.

Responsibilities

• Handle high volume of inbound and outbound calls while meeting KPIs.
• Achieve performance targets related to call volume and customer satisfaction.
• Provide friendly and professional service to members.

Skills

Communication

Organization

Customer Service

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Job description

The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees and strive to help our associates grow professionally before recruiting new talent. If you think the open position is right for you, we encourage you to apply!

Our people make all the difference in our success.

Work from Home in PA, OH, FL, and Missouri - Start Date 7/7/2025

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Patient Outreach Coordinator to join our team, who are genuinely interested in helping people at critical points in their lives. The Call Center Patient Outreach Coordinator represents the company, and our people make all the difference in our success.

Responsibilities

1. Handle high volume of inbound and outbound calls while meeting KPIs such as average handle time, call quality, and calls per hour.
2. Achieve performance targets related to call volume, response time, and customer satisfaction.
3. Participate in coaching and quality assurance reviews to improve performance.
4. Contribute to team goals by meeting or exceeding Net Promoter Score from post call surveys.
5. Navigate multiple applications to support members and document interactions.
6. Attend all trainings and the first 90 days of employment.
7. Provide friendly and professional service to members.
8. Follow HIPAA regulations to ensure patient confidentiality.
9. Escalate complex issues to a pharmacist for support.
10. Enjoy a work-from-home lifestyle with virtual connections with coworkers and customers.
11. Other duties as assigned.

Qualifications

1. High School diploma or equivalent.
2. 1 year of customer service experience required.
3. Minimum internet speed of 10 Mbps download and 5 Mbps upload (no satellite internet).
4. Ability to stay self-motivated in a home environment.
5. A dedicated, distraction-free workspace.
6. Intermediate proficiency in Microsoft Outlook.
7. Strong organization, communication skills.
8. Ability to remain calm and helpful in difficult situations.
9. Foster teamwork with cross-functional departments.

What you’ll love about working here:

• Fun, friendly, and unique culture – Bring your whole self to work!
• Choice of three medical plans.
• Prescription Drug, Dental, Vision, and Life Insurance.
• Employee Contributions for HRA and HSA accounts.
• 401K with Company Match.
• Paid Time Off and Holidays.
• Tuition Assistance.

Note

Currently training and working remotely. Reliable internet connection via wired connection required; mobile/hotspot not acceptable. You may need to purchase an Ethernet cord depending on your setup.

The internet must be cable broadband or fiber optic, with speeds of at least 10 Mbps download / 5 Mbps upload.

Qualified applicants will be considered regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics.

Applicants with criminal histories will be considered in accordance with applicable laws.