Patient Operations Coordinator (Enteral Therapy)

UW Health; Town of Middleton (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

UW Health in Middleton, WI is seeking a Patient Operations Coordinator (Enteral Therapy) to manage daily operations for patients needing home nutrition. The role involves coordinating patient supplies, equipment deliveries, and follow-up activities, working with patients, caregivers, and vendors, and assisting the Registered Dietitian with day-to-day tasks.

Requirements include a high school diploma and 1–2 years of healthcare customer service experience, with strong organizational,

Qualifications

• High school diploma or equivalent required.
• 1-2 years of healthcare customer service experience (home nutrition/DME desirable).
• Excellent organizational, interpersonal, communication, and basic computer skills.

Responsibilities

• Completes computer data entry for new and ongoing patients (enteral orders).
• Facilitates communication between clinicians, patients and caregivers.
• Coordinates deliveries and follow-up for patient supplies and equipment.
• Schedules, tracks, and assists with product deliveries and pickups.
• Documents patient interactions in the medical record promptly.
• Supports the Registered Dietitian with program development and product evaluation.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Operations Coordinator (Enteral Therapy)

Full-time Regular Middleton, WI, US

2 days ago Requisition ID: 1625

POSITION SUMMARY

This position is responsible for coordinating on-going operational services for patients in need of home

nutrition. Responsibilities include coordination of patient supply and equipment deliveries, and all

follow- up activities involving patient home nutrition needs. This position works closely with patients,

caregivers, and vendors; and will relay key information to the enteral team. This position will provide

day to day assistance to the Registered Dietitian.

JOB REQUIREMENTS

Licenses: N/A

Education: High school diploma or equivalent required.

Experience: 1-2 years of customer service experience in a health care setting with an emphasis in home nutrition and DME is desirable.

Miscellaneous: Excellent organizational, interpersonal, communication, and basic computer skills are essential.

TECHNICAL RESPONSIBILITIES

• Completes computer data entry for new and ongoing patients (including the transcription of enteral orders into HCN).
• Facilitates communication between clinicians, patients, and caregivers.
• Communicates patient information and updates to team members in a timely manner.
• Understands Medicare coverage principles and requirements for covered and non-covered therapies.
• Understands coverage principles and requirements for Wisconsin Medicaid.
• Understands durable medical equipment (DME) and enteral product pricing.
• Develops schedules and follows up on routine supply calls and/or emails to patients.
• Assists patients to ensure that all product, supply, and delivery requests are handled in a timely manner.
• Coordinates, schedules, and may assist with deliveries and pick-ups of products, supplies, and equipment.
• Provides problem solving assistance by phone to patient/caregivers.
• Documents all patient interactions in the medical record in a timely manner.
• Assists management and the Registered Dietitian with product evaluation, retrieval of new product information, and program development.
• Obtains and maintains competencies directly associated with the education and use of patient assigned enteral pumps.
• Maintains awareness of inventory levels in order to accurately provide needed items to patients and communicate shortages/delays as needed.
• Manages equipment maintenance, rotation, and return.