Nutrition Care Coordinator

Option Care; Norfolk (VA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

Bonding Time Off

401K Retirement Savings Plan with Co.

HSA Company Match

Flexible Spending Accounts

Tuition Reimbursement

myFlexPay

Family Support

Mental Health Services

Company Paid Life Insurance

Award/Recognition Programs

Job summary

Option Care Health in the United States seeks an Enteral Nutrition Coordinator to support enteral patients by coordinating formula and supply provisions. This role maintains relationships with enteral staff to maximize program effectiveness.

Responsibilities include monitoring patients, renewals, formulary management, and pump coordination. Excellent communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent and at least one year of relevant work experience.
• Excellent oral and written communication skills.
• Knowledge of basic medical terminology.
• Experience in enteral nutrition and coordinating deliveries.
• Experience ordering products and coordinating deliveries.
• Knowledge of medical records, reimbursement and/or nutrition.

Responsibilities

• Performs monthly monitoring of enteral nutrition patients and processes delivery tickets.
• Maintains current enteral orders, tracks expiration dates, and faxes renewals to prescribers.
• Provides patients with formulary supply types and quantities within guidelines.
• Ensures authorization and order validity prior to refills and coordinates with team.
• Takes payments from patients/caregivers and escalates questions to Patient Pay.
• Responds to enteral patient inquiries and coordinates pump needs with teams.
• Provides pump troubleshooting and coordinates yearly maintenance.
• Coordinates inventory with Supply Chain and CMC warehouse staff.
• Observes confidentiality of patient information.
• Participates in on-call ECOE rotation.

Skills

Enteral nutrition coordination

Excellent oral and written comms

Customer service skills

Microsoft Office Suite

Attention to detail

Team collaboration in multi‑discipline

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

Qualified individual who supports enteral nutrition patients by coordinating the provision of formula and supplies in an accurate and timely basis. Maintains a cohesive relationship with all related enteral staff to maximize the effectiveness of the nutrition program.

Job Description:

Job Responsibilities

• Performs monthly monitoring of enteral nutrition patients including review of supply inventory by completing the ENT-Enteral Refill Assessment and processing of Delivery Tickets either via PHD drop shipments or for CMC shipment as needed, coordinating any necessary follow up with appropriate department or team member.
• Maintains current enteral orders, tracks expiration dates, generates order renewals in advance of order expiration, and faxes to prescribers.
• Provides patients with formulary supply types and quantities within guidelines established and promotes formulary conversion where indicated.
• Ensures authorization and order are not expired prior to refill, and communicates with teammates responsible for authorization as needed.
• Takes payment from patients/caregivers as required, and escalates payment questions/concerns to Patient Pay team.
• Responds to enteral patient inquiries, including tracking shipments when requested Communicates with CMC Pump Champion and pharmacy/warehouse teams on enteral pump needs, problems, issues and helps coordinate pump swap communication when needed.
• Provides pump troubleshooting with patients.
• Coordinates enteral pump swaps for yearly maintenance as required by ACHC and as needed and completes ENT-Discharge with pump progress notes when appropriate.
• Coordinates inventory needs with Supply Chain and CMC warehouse staff Follow enteral discharge for inactivity process to maintain clean census.
• Places outbound calls to patients in advance of monthly refill.
• Identifies and escalates clinical or operational enteral issues beyond capability of position to the appropriate enteral team member, including Nutrition Care Specialist, Enteral Supervisor, ECOE Manager, or Dietitian Observes legal and nutrition guidelines for safeguarding the confidentiality of patient information.
• Performs other duties as required or requested.
• Participates in on-call ECOE rotation as scheduled by Enteral COE Manager or Enteral Supervisor.

Basic Education and Requirements

High School Diploma or equivalent and at least one year of relevant work experience Basic Experience Experience in organizing information and communication with the public Excellent oral and written communication skills. Excellent customer service skills. Flexible and able to work effectively in multidisciplinary team Knowledge of basic medical terminology Basic competency with Microsoft Office software PQIs Experience in enteral nutrition Experience ordering products and coordinating deliveries Knowledge of medical records, reimbursement and/or nutrition Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $17.02-$28.38

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Equal Employment Opportunity Statement

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

Company Overview

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.