Patient Onboarding Specialist — Empathy in Action (On-Site)

Mind Body Optimization 1; Brookshire (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Professional development / CEU support

Job summary

Mind Body Optimization is seeking a compassionate Patient Onboarding Coordinator to be the first contact for individuals seeking behavioral health services. This on-site role emphasizes empathy, clear communication, and guiding patients toward care.

You will educate patients on services, coordinate intake appointments, and collaborate with clinical and operations teams to place patients appropriately while maintaining confidentiality and HIPAA compliance.

Qualifications

• Strong verbal and written communication skills.
• High emotional intelligence and ability to navigate sensitive conversations.
• Comfortable discussing mental health and substance use topics with professionalism and care.
• Ability to handle rejection and remain resilient in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency.

Responsibilities

• Serve as first contact for prospective patients via phone and online inquiries.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on available services, treatment options and program benefits.
• Confidently guide and encourage individuals to schedule assessments and begin treatment.
• Handle objections or hesitations with professionalism, compassion and persistence.
• Collect and document patient information accurately in the system.
• Coordinate intake appointments and ensure smooth onboarding process.
• Collaborate with clinical and operations teams to ensure appropriate patient placement.
• Maintain confidentiality and adhere to HIPAA and company policies.

Skills

Verbal communication

Written communication

Emotional intelligence

Organizational skills

Attention to detail

CRM/EMR experience

Tools

CRM/EMR systems

Job description

Mind Body Optimization is seeking a compassionate Patient Onboarding Coordinator to be the first contact for individuals seeking behavioral health services. This on-site role emphasizes empathy, clear communication, and guiding patients toward care.

You will educate patients on services, coordinate intake appointments, and collaborate with clinical and operations teams to place patients appropriately while maintaining confidentiality and HIPAA compliance.