Compassionate Patient Onboarding Coordinator (On-Site)

Mind Body Optimization; Knoxville (TN); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Professional development / CEU support

Job summary

Mind Body Optimization in Knoxville, TN is seeking a Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. You will build rapport, educate patients on services, and guide them toward assessments and treatment in a fast-paced, on-site setting.

The role involves coordinating intake, maintaining patient information, and collaborating with clinical teams while upholding confidentiality and HIPAA compliance.

Qualifications

• Excellent verbal and written communication skills.
• High emotional intelligence and ability to handle sensitive conversations.
• Comfortable discussing mental health topics with empathy and care.
• Ability to manage workload in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency.

Responsibilities

• Serve as first contact for prospective patients via phone and online inquiries.
• Build rapport quickly and guide patients to schedule assessments.
• Educate patients on services, options, and program benefits.
• Coordinate intake appointments and ensure smooth onboarding.
• Collaborate with clinical and operations teams for patient placement.
• Maintain confidentiality and HIPAA compliance.

Skills

Communication

Emotional intelligence

CRM/EMR familiarity

Healthcare customer service

Organization

Tools

CRM software

Job description

Mind Body Optimization in Knoxville, TN is seeking a Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. You will build rapport, educate patients on services, and guide them toward assessments and treatment in a fast-paced, on-site setting.

The role involves coordinating intake, maintaining patient information, and collaborating with clinical teams while upholding confidentiality and HIPAA compliance.