Patient Onboarding & Billing Coordinator

Monovo; Cedar City (UT); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health Stipend

PTO and paid holidays

Wellness Incentive Program

Collaborative healthcare team

Job summary

Monovo in Cedar City, UT is seeking a Clinic Coordinator to lead in-clinic patient onboarding and support day-to-day program coordination with partner clinics. This role combines patient-facing onboarding with administrative, coding, and billing support, requiring HIPAA awareness and accurate documentation.

Join a team focused on preventive care through technology and a supportive care network. You will collaborate with providers, clinic staff, billing, and operations to ensure seamless patient

Qualifications

• Experience working directly with patients in a healthcare, clinic, care coordination, patient access, or medical office environment.
• Strong communication skills and the ability to explain healthcare programs, technology, and next steps in a clear and patient-friendly manner.
• Strong organizational skills, attention to detail, and ability to follow established workflows.
• Ability to manage multiple patient onboarding activities while maintaining accurate and timely documentation.
• Comfort communicating with patients, providers, clinic staff, billing teams, and cross-functional internal teams.
• Familiarity with medical documentation, insurance information, patient eligibility, billing, coding, or revenue cycle workflows.
• Working knowledge of CPT, ICD-10, and HCPCS coding systems.
• Proficiency with EHR systems, data-entry tools, spreadsheets, and Microsoft Office applications.
• Ability to learn new systems and adapt to evolving clinical and operational processes.

Responsibilities

• Identify patients who may qualify for Monovo programs based on established screening criteria, insurance eligibility, and provider guidance.
• Introduce eligible patients to Monovo services and clearly explain the purpose, benefits, expectations, and next steps of program participation.
• Guide patients through the enrollment and onboarding process within Monovo systems and the clinic EHR.
• Obtain and document required patient information, consent, insurance details, and program enrollment documentation.
• Educate patients on devices, mobile applications, monitoring expectations, and how to communicate with their Monovo care team.
• Assist patients with basic device and application setup and troubleshoot common onboarding or technical issues.
• Confirm that patients understand the program and are prepared to participate successfully before completing onboarding.
• Support providers and clinic staff with patient identification, enrollment conversations, workflow coordination, and patient readiness.
• Follow up with patients to resolve missing information, onboarding barriers, technology concerns, or incomplete enrollment steps.
• Maintain complete, accurate, and timely documentation related to patient eligibility, enrollment, onboarding, and clinic coordination activities.
• Communicate patient updates, barriers, documentation needs, and workflow progress to providers, clinical teams, billing, RCM, and operations.
• Serve as an accessible in-clinic resource for questions related to Monovo programs, patient onboarding, and enrollment workflows.
• Support a positive patient experience through clear communication, empathy, organization, and responsive follow-through.
• Identify opportunities to improve patient enrollment, onboarding, clinic workflows, and overall program participation.

Skills

Patient onboarding

Healthcare coordination

HIPAA compliance

Communication

EHR systems

Billing and coding

Documentation management

Attention to detail

Tools

Athenahealth

Excel

Billing platforms

EHR systems

Job description

Monovo in Cedar City, UT is seeking a Clinic Coordinator to lead in-clinic patient onboarding and support day-to-day program coordination with partner clinics. This role combines patient-facing onboarding with administrative, coding, and billing support, requiring HIPAA awareness and accurate documentation.

Join a team focused on preventive care through technology and a supportive care network. You will collaborate with providers, clinic staff, billing, and operations to ensure seamless patient