PATIENT OBSERVATION LEAD (FULL TIME)

TouchPoint Support Services; Kyle (TX); On-site; USD 25,485 - 29,618; Full time

Benefits offered by this job

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Medical, Dental, and Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint Support Services is seeking a lead for the Patient Observation Associates team at Ascension Seton Hays. This role involves ensuring safe patient observation and coordinating daily associate activities in a full-time capacity with shifts from 11:00 PM to 7:30 AM.

The ideal candidate has supervisory experience in patient observation and will work to maintain compliance and improve processes within the department. Benefits include retirement plans, health insurance, and wellness programs.

Qualifications

• Supervisory experience in patient observation required.

Responsibilities

• Lead the daily work of other Patient Observation Associates.
• Communicate with associates and client staff.
• Coordinate associate assignments and ensure coverage.
• Complete shift reports and patient assignments.

Skills

Prior patient observation supervisory experience

Job description

Job Summary

Lead the Patient Observation Associates team at Ascension Seton Hays, ensuring safe, timely, and accurate observation of patients who cannot be left unattended while supporting the department’s managers in the successful operation of the Patient Observation and Transport Program.

Location & Schedule

• Location: 6001 Kyle Parkway, Kyle, TX 78640.
• Full‑time schedule: 11:00 PM – 7:30 AM; days may vary. Rotating weekends and holidays required.
• Pay: $18.50 – $21.50 per hour.

Essential Duties and Responsibilities

• Lead the daily work of other Patient Observation Associates.
• Communicate with associates, staffing resources, client staff, and leadership as appropriate.
• Coordinate associate assignments and communicate with client personnel as needed.
• Ensure float break coverage to support associates at offsite accounts when applicable.
• Communicate policies and procedures to ensure compliance, standardization, and process improvement.
• Complete shift reports, break sheets, and associate patient assignments to ensure coverage and support.
• Perform all duties of Patient Observation Associates.
• Cross‑train in Patient Transport and/or other departments when applicable.
• Perform other duties as assigned.

Qualifications

• Prior patient observation supervisory experience required.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits (Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program)
• Medical, Dental, and Vision (full‑time only)
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

EEO Statement

Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Certain positions may require Florida Level 2 background screening.