PATIENT OBSERVATION ASSISTANT (FULL AND PART TIME)

TouchPoint Support Services; Milwaukee (WI); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Medical

Job summary

TouchPoint Support Services is hiring immediately for full‑time and part‑time Patient Observation Assistant positions in Milwaukee, WI. The role requires high school diploma and CPR/AED or BLS‑HCP certification within 30 days, with a $16.00 hourly rate. Candidates should be able to stand/walk for long periods and may have 1–2 years of related experience.

Duties include patient monitoring, reporting, safety tasks, and assisting during tests. Location is Columbia St.

Qualifications

• High School Diploma, GED or equivalent required.
• CPR AED or BLS-HCP certification required within 30 days of hire, if required at the facility.
• Ability to walk or stand for prolonged periods; lift up to 50 pounds.
• One to two years of previous experience preferred.

Responsibilities

• Monitor patient condition visually and audibly at all times.
• Complete observation reports at established intervals.
• Remain at bedside unless relieved by staff.
• Escalate to nursing staff if patient distress or safety concerns arise.
• Assist in keeping patient room safe and orderly.
• accompany patient during diagnostic testing as required.
• Respond rapidly to emergencies and follow department policies.

Skills

CPR/AED

BLS-HCP

Patient care

Education

High School Diploma or equivalent

Job description

Job Summary

We are hiring immediately for full‑time and part‑time PATIENT OBSERVATION ASSISTANT positions.

Location: Columbia St. Mary – 2301 North Lake Drive, Milwaukee, WI 53211.

Schedule: Full‑time and part‑time schedules; days and hours may vary. Rotating schedule and holidays. More details upon interview.

Requirement: Prior patient observation experience preferred. High school diploma required.

Fixed Pay Rate: $16.00 per hour.

Essential Duties and Responsibilities

• Visually and audibly monitors the assigned patient's condition and behavior at all times.
• Completes observation reports at established interval.
• Takes initiative in compassionately rendering service or responding to needs; interacts hospitably, cheerfully and supportively with staff, patients, visitors and colleagues.
• Remains at the bedside of assigned patient at all times unless relieved by an appropriate staff member.
• Verbally redirects the patient from engaging in at‑risk behaviors.
• Seeks help or advice as soon as possible when patient appears to be in medical distress or poses a threat, and escalates to assigned medical professionals.
• Participates in collaborative identification and reporting of patient safety issues; assures patient environment is safe; reports any safety hazards to the charge nurse. Removes visible hazards and reports as appropriate.
• Assists in calming and/or reorienting patient in cases of agitation or confusion.
• Assists with keeping patient's room safe and orderly.
• Accompanies patient when diagnostic testing is required.
• Immediately summons nursing staff if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations. Immediately reports any potentially dangerous behavior or concerning conversations to the nurse.
• Participates in hand‑off of pertinent information/behavior about assigned patient when arriving on unit and upon completion of shift assignment; arranges coverage around meal break times with nurse and informs nurse prior to leaving patient for any reason.
• Assists patient with ordering dietary tray and setting up of patient's meal tray; assists with basic positioning of patient; assists with patient wheelchair rides and/or ambulation if patient is stable and gait has been previously determined safe by assigned staff nurse.
• Responds rapidly and thoroughly to emergencies, special needs, etc.
• Accepts suggestions and direction from supervisors and hospital staff.
• Demonstrates knowledge of department policies and procedures; honors department's attendance, break, behavior, dress, personal hygiene, and safety codes.
• Honors all confidentiality and other regulatory requirements.
• Accepts and absorbs department and hospital education program.
• Assists other associates as necessary; responds to direction as provided.
• Performs other duties as assigned.

Qualifications

• High School Diploma, GED or equivalent is required.
• Current CPR AED or BLS‑HCP certification required within 30 days of hire, if required at the facility.
• Ability to walk or stand for prolonged periods; requires bending, stooping, reaching up, and lifting up to 50 pounds.
• One to two years of previous experience is preferred.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Touchpoint maintains a drug‑free workplace.