PATIENT OBSERVATION ASSISTANT (FULL AND PART TIME)

TouchPoint Support Services; Jacksonville (FL); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Life Insurance/AD

Job summary

Compass Group is seeking a patient observer to provide visual and audible monitoring of assigned patients under the direction of an RN and unit manager. The role requires staying at the bedside, documenting observations, and assisting with safety and basic care tasks while collaborating with clinical staff.

The position emphasizes compassionate service, patient safety, and efficient response to emergencies.

Qualifications

• High School Diploma, GED, or equivalent required.
• CPR/AED or BLS certification required within 30 days of hire where applicable.
• Ability to walk or stand for prolonged periods; lift up to 50 pounds.
• One to two years of related experience preferred.

Responsibilities

• Visually and audibly monitors the assigned patient’s condition and behavior at all times.
• Completes observation reports at established intervals.
• Remains at the bedside unless relieved by appropriate staff.
• Responds rapidly to emergencies and escalates to nursing staff when needed.
• Assists with maintaining patient safety and the orderly environment.

Skills

CPR/BLS certification

Mobility/Endurance

Teamwork

Education

High School Diploma or GED

Job description

Job Summary

Provides visual and audible observation of assigned patients under the direction of a Registered Nurse (RN) and unit manager.

Essential Duties and Responsibilities

• Visually and audibly monitors the assigned patient's condition and behavior at all times.
• Completes observation reports at established intervals.
• Takes initiative in compassionately rendering service or responding to needs, interacting hospitably, cheerfully, and supportively with staff, patients, visitors, and work colleagues.
• Remains at the bedside of the assigned patient at all times unless relieved by an appropriate staff member.
• Verbally redirects the patient from engaging in at-risk behaviors.
• Seeks help or advice as soon as possible when the patient appears to be in medical distress or poses a threat, and escalates to assigned medical professionals.
• Participates in collaborative identification and reporting of patient safety issues, ensuring the patient environment is safe and reporting any hazards to the charge nurse.
• Assists in calming and/or reorienting the patient in cases of agitation or confusion.
• Assists with keeping the patient's room safe and orderly.
• Accompanies the patient when diagnostic testing is required.
• Immediately summons nursing staff if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations, and reports any potentially dangerous behavior or concerning conversations to the nurse.
• Participates in hand‑off of pertinent information/behavior about the assigned patient when arriving on unit and upon completion of shift, arranging coverage around meal break times with the nurse and informing staff prior to leaving the patient for any reason.
• Assists the patient with ordering a dietary tray, setting up the meal tray, basic positioning, wheelchair rides, or ambulation if the patient is stable and the gait has been previously determined safe by the assigned staff nurse.
• Responds rapidly and thoroughly to emergencies, special needs, etc.
• Accepts suggestions and direction from supervisors and hospital staff.
• Demonstrates knowledge of department policies and procedures, honors department attendance, break, behavior, dress, personal hygiene, and safety codes.
• Honors all confidentiality and other regulatory requirements.
• Accepts and absorbs department and hospital education programs.
• Assists other associates as necessary, responding to direction as provided.
• Performs other duties as assigned.

Qualifications

• High School Diploma, GED, or equivalent is required.
• Current CPR AED or basic life support healthcare provider (BLS-HCP) certification required within 30 days of hire, if required at the facility.
• Ability to walk or stand for prolonged periods; requires bending, stooping, reaching, and lifting up to 50 pounds.
• One to two years of previous experience is preferred.

Benefits

Both full‑time and part‑time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full‑time positions also offer:

• Medical, Dental, and Vision coverage
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or performed remotely, click here for paid time off benefits information.

Equal Employment Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Background Screening

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Application Information

Applications are accepted on an ongoing basis until all openings are filled. If an applicant is declined due to the position being filled, they may still be considered for future opportunities.

Other Policies

Touchpoint maintains a drug‑free workplace.