Patient Nurse Navigator: Care & Resources Liaison

Advocate Health; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a nurse education navigator to support newly diagnosed patients and families. The role provides education about diagnosis, treatments, and survivorship, and coordinates referrals across departments to ensure seamless care.

The position requires a BSN with MSN preferred, active RN licensure in the state, and certification in a specialty within 2 years. Excellent communication skills and patient-centered care are essential.

Qualifications

• BSN Degree required; MSN preferred.
• Current licensure to practice as a Registered Nurse in the state of work.
• Certification in the appropriate specialized field within 2 years of being in the position.

Responsibilities

• Provides language specific education, psychosocial support, and resources for newly diagnosed patients and families, coordinating referrals.
• Educates patients and families about diagnosis, work-up, treatments, surgery, therapy, support services, finances, and survivorship.
• Serves as liaison for patients and families between departments.
• Coordinates new patient referrals, scheduling exams and appointments, and follow-up care.
• Contacts every newly diagnosed patient at the time of diagnosis.
• Assesses emotional and social needs and refers to resources (insurance, transportation, etc.).
• Identifies barriers to timely care and supports service recovery to ensure patient satisfaction.

Skills

Communication skills

Education

BSN Degree

MSN Preferred

RN licensure in state

Specialty certification within 2 years

Job description

Advocate Health in Charlotte, NC seeks a nurse education navigator to support newly diagnosed patients and families. The role provides education about diagnosis, treatments, and survivorship, and coordinates referrals across departments to ensure seamless care.

The position requires a BSN with MSN preferred, active RN licensure in the state, and certification in a specialty within 2 years. Excellent communication skills and patient-centered care are essential.