Patient Nurse Case Manager

Otsuka Pharmaceutical Co., Ltd; United States; Remote; USD 146,000 - 211,000; Full time

Job summary

Otsuka Pharmaceutical Co., Ltd is seeking a Patient Nurse Case Manager to provide comprehensive support to patients through education and advocacy. This remote role requires a nursing degree and significant experience in the healthcare industry, focusing on empowering patients and addressing treatment barriers.

Benefits

Comprehensive medical, dental, vision coverage

Tuition reimbursement

401(k) match

Flexible time off

Paid holidays and leave programs

Qualifications

• Bachelor's degree and Nursing degree required.
• 5+ years of business experience in healthcare or biotech.
• Experience engaging with patients and caregivers.

Responsibilities

• Develop and execute regional patient engagement plans.
• Educate patients and caregivers about disease management.
• Coordinate with cross-functional teams for patient support.

Skills

Empathy

Active Listening

Communication

Problem Solving

Critical Thinking

Organizational Skills

Customer Service Focus

Education

Bachelor's degree

Nursing degree

Job description

Patient Nurse Case Manager page is loaded

Patient Nurse Case Manager

Apply locations Remote time type Full time posted on Posted 2 Days Ago job requisition id R9443

Job Description

The Patient Nurse Case Manager (PNCM) is a dynamic, field-based role that serves as a crucial educator for patients. This position helps to execute against a “patient empowerment” care model, and combines the responsibilities of patient disease-state and education, injection training support, and access management to provide comprehensive support throughout the patient journey. The PNCM is an empathetic and trusted resource, responsible for engaging with the patient community, and addressing barriers to treatment adherence.

Key Responsibilities

• Develop and execute regional patient engagement plans that align with commercial priorities, in collaboration with Patient Advocacy
• Educate patients and caregivers in 1:1 sessions about disease state, how to understand their bodies and navigate their lifestyle to manage their disease, and recommending advocacy programs
• Conduct comprehensive assessments of individual patient needs inclusive of understanding of their disease state, if they are “injection naïve” and their comfort with their support system
• Build and maintain relationships with patients and their caregivers to promote patient empowerment
• Serve as the primary point of contact for resolving issues impacting treatment initiation and ongoing therapy
• Coordinate with cross-functional teams to ensure compliant and effective patient outreach and support
• Track and communicate progress on data-driven performance objectives to leadership and stakeholders

Qualifications

Minimum Requirements

• Bachelor's degree
• Nursing degree
• 5+ years of business experience in the healthcare or biotech industry
• Experience engaging with patients and caregivers, preferably in the relevant therapy area
• Familiarity with legal and regulatory components of the pharmaceutical and biotech industries (e.g., FDA regulations, Anti-Kickback Statute, HIPAA)
• Valid driver's license and ability to travel 60-80% of the time, including evenings and weekends

Preferred Qualifications

• Advanced degree in a related field
• Background in advocacy, counseling, nursing, or social work
• Case management experience in the specific therapy area
• Bilingual skills, particularly Spanish

Key Skills

• Exceptional empathy and active listening abilities
• Excellent written and verbal communication
• Problem-solving and critical thinking capabilities
• Ability to influence without authority and collaborate across teams
• Adaptability and positive attitude in a fast-paced environment
• Superior organizational and time management skills
• Customer service focus and professionalism

Physical Requirements

This role requires the ability to travel by various means of transportation, work comfortably in clinical settings, use computers and communication devices, engage in complex problem-solving, and maintain general availability during standard business hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Join our team and make a meaningful impact on patients' lives by combining education, advocacy, and access support in this rewarding role!

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $146,955.00 - Maximum $210,100.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.

Company benefits : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, f lexible time off , paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .

Disclaimer:

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic .

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request .

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External .

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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Otsuka Pharmaceutical Co., Ltd. is a global healthcare company with the corporate philosophy: “Otsuka–people creating new products for better health worldwide.” In the U.S., Otsuka is comprised of two companies, Otsuka America Pharmaceutical, Inc., and Otsuka Pharmaceutical Development & Commercialization, Inc., that share a deep commitment to the development and commercialization of innovative products in the spaces of neuroscience, nephrology, and digital medicine.

OPDC and OAPI are indirect subsidiaries of Otsuka Pharmaceutical Company, Ltd., which is a subsidiary of Otsuka Holdings Co., Ltd. headquartered in Tokyo, Japan. The Otsuka group of companies employed 34,400 people worldwide and had consolidated sales of approximately USD 14.2 billion in 2023 .

We invite you to explore our open positions for an opportunity to join our 2,200 colleagues in the U.S. whose passion for our mission and pride in our company have earned us certification as a Great Place to Work by the Great Place to Work Institute.