Patient Navigator (WPHMU)

GATEWAY COMMUNITY HEALTH CENTER INC; Laredo (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Gateway Community Health Center Inc in Laredo, TX seeks a dedicated patient navigator to support new service delivery sites for underserved women. The role focuses on expanding access to preventive care, screening for non-medical needs, and coordinating referrals with cultural sensitivity.

You will document patient progress, maintain records, and work as part of a team under the Program Manager. Bilingual English/Spanish preferred; requires CNA training and BLS certification.

Qualifications

• Bachelor’s degree required as stated.
• CNA training and active CNA license required.
• BLS certification required.
• Bilingual English and Spanish preferred.
• Valid Texas driver's license and reliable transportation.
• Must be able to use Microsoft Office.
• Experience in healthcare settings is valued.

Responsibilities

• Assess barriers to women’s preventive health services using an assessment tool.
• Educate patients on services and educational materials.
• Track patient follow-ups to monitor progress.
• Collect data to evaluate patient navigation outcomes.
• Maintain meticulous records of patients served and referrals.
• Establish contact for referrals and follow-ups.
• Work in diverse settings with culturally sensitive approach.
• Maintain confidentiality per HIPAA guidelines.
• Participate in required training and education sessions.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Teamwork

HIPAA compliance

Confidentiality

Attention to detail

Education

Bachelor’s degree in Social Work/related field

Certified Nursing Assistant Training Program

Active CNA license

BLS certification

Healthcare experience substitution (5 years)

Tools

Microsoft Office

Job description

Job Details: Job Location: Central Clinic - Laredo, TX, Position Type: Full Time, Salary Range: Undisclosed, DESCRIPTION: Responsible for providing operational support for new service delivery sites to improve the health of low-income women in underserved communities by expanding access to preventative healthcare and support services wo established women’s health programs.

SUPERVISION:

Directly supervised by the Program Manager.

TYPICAL PHYSICAL DEMANDS:

Requires prolonged sitting, stooping and bending. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers and scanners.

FUNCTIONS AND RESPONSIBILITIES:

• Assesses patients’ barrier’s to women’s preventative health services via an assessment tool that includes screening for non-medical service needs provided by the program.
• Educates patients on the available services’ standard educational materials.
• Tracks patient follow-ups to monitor progress in completing needed services.
• Collects data to evaluate the primary outcomes of patient navigation, including patient adherence to service recommendations and patients lost to follow-up.
• Keep meticulous records including number of patients served, referrals, outcomes and any other activity conducted.
• Establish and maintain contact with patients to provide referrals and conduct follow-ups.
• Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
• Continuously expand knowledge and understanding of community needs, resources, services and programs available.
• Maintain confidentiality per HIPAA guidelines in regards to patient information.
• Functions as part of a team while being self-motivated and self-directed.
• Participate in all required training and education sessions required by the program.
• Performs other duties as assigned.

SECONDARY FUNCTIONS:

• Performs Accu-checks, UA dipstick, urine UCG, rapid strep test, and influenza test.
• Take and record vital signs (i.e., weight, temperature, blood pressure, pulse, head and chest circumference of children and adults attending clinic).
• Performs prior authorizations, electrocardiograms, pulmonary function tests, electronic medical record intake/documentation and health reminders.
• Provides patients with appointments.
• Prepares work area for patient using universal precaution.
• Documents accurately in Electronic Health Record.
• Ensure patients understand post-visit care instructions.
• Follow proper hand hygiene and PPE protocols.
• Assist with minor procedures under supervision.

Qualifications: MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Social Work, Sociology, Psychology, Health Education and/or related field from an accredited college or university.
• College education may be substituted for five years’ experience in a healthcare setting.
• Completion of a Certified Nursing Assistant Training Program.
• Active Certified Nursing Assistant (CNA) license.
• Must have a current BLS certificate.
• Bilingual in English and Spanish is preferred.
• Possess means of transportation.
• Valid Texas Driver’s License and minimum liability insurance.

SKILLS AND ABILITIES

• Ability to work with individuals or in a group to promote community education and client participation.
• Ability to effectively communicate in English and Spanish.
• Ability to interpret, understand and carry out instructions and orders.
• Ability to work independently and in a team environment.
• Ability to accept supervision and direction.
• Must possess basic knowledge of compliance and HIPAA.
• Must be able to establish and maintain good working relationships with co-workers, visitors and patients.
• Demonstrated knowledge of Microsoft Office (Excel, Word, Publisher and PowerPoint).
• Ability to work in a variety of settings and be culturally sensitive and appropriate.
• Ability to maintain confidentiality of information.
• Ability to express ideas, problems or concerns clearly.
• Ability to exercise good judgment in evaluating situations and in making recommendations.
• Ability to work flexible hours.