Patient Navigator- PRN

Baptist Health Care; Pensacola (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Baptist Health Care in Pensacola, FL is seeking a Patient Navigator to assess behavioral health needs, coordinate care, and refer patients to appropriate services in the ED and organization-wide. The role focuses on mental health, substance use, and co-occurring disorders with emphasis on timely access to the right level of care.

You will work with emergency department providers, psychiatrists, physicians, and interdisciplinary teams, documenting assessments and contributing to treatment

Qualifications

• Master's Degree in Mental Health Counseling or Social Work, or Doctorate in Psychology.
• Minimum 2 years experience with behavioral health populations including children/adults.

Responsibilities

• Assesses patients for safety risks and mental health, substance use, and psychosocial needs.
• Collaborates with ED and Behavioral Health teams to inform treatment recommendations.
• Provides crisis intervention, support and resource information for patients and families.
• Identifies patients needing substance use treatment and facilitates referrals.
• Educates patients and families on treatment options and resources.
• Maintains accurate documentation in line with organizational and legal requirements.
• Ensures compliance with patient rights and confidentiality, including applicable regulations.

Skills

Crisis intervention

Care coordination

Documentation

Education

Master's Degree Mental Health Counseling

Doctorate Psychology

Social Work

Job description

The Patient Navigator - provides mental health assessment, triage, care coordination, and referral services for patients presenting with behavioral health, psychiatric, substance use, and co-occurring disorders. Working collaboratively with emergency department providers, psychiatrists, physicians, and interdisciplinary team members, the Patient Navigator evaluates patients to determine behavioral health needs, facilitate appropriate treatment interventions, and ensure timely access to the most appropriate level of care. The Patient Navigator conducts psychosocial assessments for patients presenting in the Emergency Department and throughout the organization as requested or in urgent situations. Based on assessment findings and consultation with behavioral health providers, the position makes recommendations regarding patient disposition, treatment planning, and care coordination. The Patient Navigator also identifies patients in need of substance use treatment and support services, facilitating referrals to appropriate community resources, prevention programs, and behavioral health services to promote recovery and continuity of care.

Responsibilities

• Assesses patients for safety risks, mental health conditions, substance use disorders, and psychosocial needs to determine appropriate interventions and level of care in the Emergency Department and throughout the organization as needed.
• Collaborates with multidisciplinary disciplinary team in the Emergency Room and Behavioral Health to develop recommendations regarding patient’s treatment needs.
• Provides crisis intervention, support, and resource information for patients and families experiencing behavioral health emergencies.
• Identifies patients in need of alcohol, drug, and substance use treatment services and provide resources for appropriate treatment programs, community resources, and support services.
• Educates patients and families regarding treatment options, available resources, and recommendations for ongoing care.
• Maintains accurate, timely, and complete documentation in accordance with organizational, professional, regulatory, and legal requirements.
• Ensures compliance with patient rights, confidentiality requirements, safety standards, and applicable state and federal regulations to include Baker Act and Marchman Act.
• Maintains current knowledge of behavioral health resources, community services, and evidence-based practices through ongoing professional development and education.

Qualifications

• Master's Degree Mental Health Counseling, Social Work Required or
• Doctorate Psychology Required
• 2 years Experience working with children over 5, adolescents and adults who have mental health, substance abuse and/or co-occurring disorders or developmental disabilities Required

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 11095
• Job Category Clerical
• Posting Date 11/13/2026, 03:44 PM
• Locations 305 Corday St, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Varies
• FTE PRN (As Needed)