Patient Navigator, Patient Support Operations

United Therapeutics Corporation; Morrisville (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

United Therapeutics Corporation is seeking a Patient Navigator to guide patients through PAH and PH-ILD therapy access, educate on disease states and benefits, and partner with caregivers and HCPs. This onsite role emphasizes compassionate, patient-centered care and flawless adherence to FDA guidelines.

The position supports a robust Patient Support Program, collaborating with cross-functional teams to remove barriers and ensure timely therapy initiation and adherence.

Qualifications

• Associates Degree in life sciences, business, or related field with 4+ years of relevant experience in case management, customer service, or patient experience management.
• Bachelor's Degree with 2+ years of relevant experience in case management, customer service, or patient experience management.
• Strong ownership, problem-solving abilities and compassionate, patient-centered care.
• Excellent telephone etiquette and communication skills.
• Ability to engage with patients, healthcare professionals, and cross-functional teams.
• Empathy, adaptability and drive for results.

Responsibilities

• Educate customers about PAH and PH-ILD products while providing essential services that streamline access to therapy.
• Guide individuals through the patient journey, ensuring compliant, FDA-aligned support.
• Bridge between patients, caregivers, and healthcare providers to remove non-clinical barriers.
• Provide patient education on disease state, benefits, and therapy processes.
• Maintain ownership from case initiation to closure with compassionate care.

Skills

Empathy and patient-centered care

Professional telephone etiquette

Effective verbal and written comms

Problem-solving

Interpersonal skills

Time management

Ownership mindset

Adaptability

Education

Bachelor's Degree in life sciences, business or related field

Associates Degree + 4+ years relevant experience

Tools

Microsoft Office

CRM experience (Health Cloud, Salesforce)

Job description

The job details are as follows: Who we areWe are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.Who you areYou are someone who believes in delivering 'best in class' customer service. You are a calm and patient listener and love to research issues and find compliant and helpful solutions. You are excited to work for a company that is passionate, inspiring and always patient-centric.The Patient Navigator, Patient Support Operations, plays a pivotal role in educating customers about our PAH and PH-ILD products, while also providing essential services that streamline patient access to therapy. Compliantly adhering to FDA and other regulatory guidelines, the Patient Navigator takes ownership of the patient journey, expertly guiding individuals through the complexities of obtaining prescribed medication. By acting as a bridge between patients, caregivers, and healthcare providers (HCPs), this role effectively eliminates non-clinical barriers to therapy. The Patient Navigator has a strong sense of ownership, adept problem-solving abilities, and provides compassionate, patient-centered care from case initiation to closure. Moreover, the Patient Navigator uses exceptional interpersonal skills to provide support and education to patients regarding their disease state, understanding of medical and pharmacy benefits, as well as thorough product education and service explanations. The objective of our overall Patient Support Program is to ensure patients have the knowledge, resources, and logistical support necessary to help effectively manage their conditions and adhere to treatments as prescribed by their HCP.This role will contribute to our overall Patient Support vision by:

• Providing a 'Best in Class' customer experience for our patients, prescribers and caregivers
• Removing non-clinical barriers to therapy
• Operating in compliance with FDA and Standard Operating Procedures
• Supporting a culture that ignites passion.

Minimum Requirements

• Associates Degree in life sciences, business, or a related field with 4+ years of relevant experience in case management, customer service, or patient experience management.
• Bachelor's Degree with 2+ years of relevant experience in case management, customer service, or patient experience management.
• Strong sense of ownership, adept problem-solving abilities, exceptional interpersonal skills and ability to offer compassionate, patient-centered care, support and education
• Professional telephone etiquette; effective verbal and written communication skills
• Strong communication and interpersonal skills, with the ability to effectively engage on the phone or in person with patients, healthcare professionals, and cross-functional teams
• Empathy, compassion, and a patient-centric mindset to provide the “best in class” customer service
• Adaptive, anticipating the needs of the business and patients, while being open to feedback.
• Ability leading without authority, possessing a drive for results
• Excellent problem solving, time management and organization skills
• Candidate must be able to work onsite M-F from 10:00 a.m. - 7:00 p.m. ET

Preferred Qualifications

• Bachelor’s Degree in life sciences, business, or a related field
• Spanish speaker highly preferred
• Strong proficiency with Microsoft Office suite
• Experience working in an SOP environment
• Prior case management ownership of a territory
• Experience utilizing CRM (e.g. Health cloud, Salesforce) to carry out patient support related activities
• Experience working with patient support programs, case management, and adherence program designs
• Rare disease and / or complex therapy administration experience
• Experience with text or chat HIPAA compliant communication methods

Job Location This position will be located at our Morrisville, NC office. Currently this job is a fully onsite role.At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good.Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.