Patient Navigator

Healogics, Inc.; North Bergen (NJ); On-site; USD 28,000 - 35,000; Full time

Job summary

Healogics, Inc. is seeking an office administrator to support daily operations at our New Jersey wound care centers.

You will greet patients, schedule appointments, verify insurance, enter charges, maintain charts, coordinate testing, and ensure accurate records. Prior medical office experience and proficiency with Microsoft Office are preferred; the role is hourly with benefits.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• Minimum two years office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal and written communication skills.
• Strong organization and time-management abilities.
• Typing speed of 60 wpm.
• Basic math skills and attention to detail.
• Ability to maintain confidentiality and work in a fast-paced, multi-project environment.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients and visitors, answers and routes calls.
• Maintains patient communication needs including scheduling, rescheduling, and appointment reminders.
• Works and schedules for provider according to the care continuum model.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges and transmits to providers.
• Assembles and maintains patient charts, verifies data signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges patient transportation as needed.
• Maintains office equipment and supplies and medical supplies as directed.
• Performs other duties as required.

Skills

Microsoft Office

Customer service

Interpersonal skills

Time management

Typing 60 wpm

Attention to detail

Confidentiality

Teamwork

Fast-paced environment

Education

High School Diploma or GED

Associate’s degree preferred

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non‑healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out‑patient clinic partnerships.

Essential Functions/Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Required Education, Experience and Credentials

• High School Diploma or General Education Development (GED);
• Associate’s degree preferred Minimum of Two (2) or more years office administration experience, preferably in a medical setting;
• Prior medical coding experience preferred

Preferred Knowledge, Skills and Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time‑management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Reading
• Communicating
• Detecting sounds by ear
• Close, distance and peripheral vision
• Lifting/moving items up to 75 pounds with equipment assistance
• Repetitive motions
• Bending/stooping
• Writing

Work Environment: Patient care environment

Hourly rate for this position generally ranges between $20.63-$25.36 Per Hour This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

Healogics is driving wound healing and prevention forward to help heal more wounds and change more lives. Our compassionate wound specialists have touched the lives of more than 2.5 million people, preserving dignity and restoring hope. The impact of healing wounds through innovative care resonates with our wound care doctors, nurses and other specialists who witness lives changed and build strong relationships with patients and their families.