Patient Navigator (Non-RN)

Community Health Systems; Gadsden (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Community Health Systems is seeking a Patient Navigator - Non-RN to coordinate care transitions across the post-acute continuum and support in-network resource utilization. The role collaborates with clinical teams, PAC providers, and community resources to reduce readmissions and ensure continuity of care.

Ideal candidates have an Associate Degree in healthcare or related field and 3–5 years in care coordination, with 1–2 years working with PAC providers or ACOs.

Qualifications

• Associate Degree in healthcare, social services, or a related field preferred.
• 3-5 years of experience in care coordination, case management support, or healthcare navigation required.
• 1-2 years of experience working with post-acute care providers or ACOs preferred.

Responsibilities

• Coordinate care transitions and optimize post-acute network utilization.
• Review referral processes to improve coordination, efficiency, and patient experience.
• Use care coordination software and reporting tools to track transitions and monitor utilization.
• Educate referring physicians and hospital staff on post-acute options and provider protocols.
• Monitor PAC utilization metrics including ALOS, readmission risk, and transfers.
• Document interactions and referrals according to facility standards.
• Prepare utilization and readmission reports for PAC partners and leadership.
• Collaborate with leadership to improve in-network utilization and navigation across the care continuum.

Skills

Care coordination

Post-acute care

Communication

Data analysis

Team collaboration

Education

Associate degree in healthcare or related field

Tools

EHR systems

Reporting tools

Care tracking software

Job description

Job Summary
The Patient Navigator - Non-RN is responsible for coordinating care transitions, improving patient outcomes, and supporting appropriate in-network resource utilization across the post-acute continuum. This role collaborates with clinical and administrative teams, post-acute providers, and community resources to reduce avoidable readmissions and ensure continuity of care. The Patient Navigator uses tracking tools and performance data to influence utilization trends, strengthen provider networks, and support overall quality and cost goals.
Essential Functions

• Supports the development and maintenance of a preferred post-acute care (PAC) provider network in accordance with facility and ACO guidelines.
• Reviews post-acute referral processes and identifies opportunities for improved coordination, efficiency, and patient experience.
• Utilizes care coordination software and reporting tools to track patient transitions, monitor utilization patterns, and identify potential readmission risks.
• Provides education to referring physicians and hospital staff regarding post-acute care options, network alignment, and preferred provider protocols.
• Monitors and analyzes PAC utilization metrics, including average length of stay (ALOS), RUG levels, emergency department visits, and transfers.
• Reviews readmission rates and retention metrics, partnering with PAC providers to support quality improvement initiatives.
• Documents all patient and provider interactions, referrals, and coordination efforts in accordance with facility documentation standards.
• Prepares and distributes utilization and readmission performance reports for PAC partners and ACO leadership.
• Collaborates with facility and system leadership to improve in-network utilization and ensure optimal patient navigation across the accountable care continuum.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in healthcare, social services, or a related field preferred
• 3-5 years of experience in care coordination, case management support, or healthcare navigation required
• 1-2 years of experience working with post-acute care providers or accountable care organizations (ACO) preferred

Knowledge, Skills and Abilities

• Understanding of post-acute care services and transitions of care best practices.
• Familiarity with healthcare utilization metrics, readmission risk factors, and network management strategies.
• Strong interpersonal and communication skills, with the ability to engage with patients, families, providers, and interdisciplinary teams.
• Proficiency with electronic health records, care tracking systems, and reporting tools.
• Ability to analyze data and prepare performance summaries for operational decision-making.
• Knowledge of community resources and social support services.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Commitment to quality improvement, patient-centered care, and cost-effective service delivery.

Job Info

• Job Identification 167694
• Job Category Allied Health
• Posting Date 10/13/2026, 02:54 PM
• Job Schedule Full time
• Job Shift Day