Patient Navigator II - Pediatric Initiatives

Northeast Valley Health; Los Angeles (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Northeast Valley Health Corporation is seeking a Patient Navigator II for Pediatric Initiatives in Los Angeles. You will guide patients and families, advocate for timely pediatric assessments, and coordinate with clinical staff to ensure adherence to intervention protocols, improving the pediatric care experience.

The role emphasizes communication, cultural sensitivity, and collaboration with diverse populations to enhance health outcomes for children and their families.

Qualifications

• High school diploma or GED is required.
• Bachelor’s degree in Health Education or related field OR 3 years of patient navigation experience.
• Ability to communicate well orally and in writing, and to give group presentations and education.
• Ability to work with diverse patient populations and at-risk clients.
• Knowledge of health service benefits, social service programs, and mental health services.
• Proficiency with standard office software and EHR/database systems.
• Fluency in English and Spanish is required.
• Ability to work as a team player and adapt to change.
• Maintain confidentiality of patient information.
• Valid California driver’s license if driving is required.

Responsibilities

• Serve as a dedicated guide and advocate for patients and families.
• Ensure timely completion of pediatric assessments and appropriate staff involvement.
• Improve patient experience and health outcomes by optimizing workflow and adherence to protocols.

Skills

Communication

Group presentations

Team player

Flexibility

Confidentiality

Problem solving

Listening

English fluency

Spanish fluency

Education

Bachelor’s degree in Health Education or related field

3 years patient navigation experience

Tools

Microsoft Word

Microsoft Excel

Electronic Health Records

Database systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Navigator II - Pediatric Initiatives

Under the direction of the Program Manager II for Pediatric Health Equity & Special Projects, the Patient Navigator II- Pediatric Initiatives serves as a dedicated guide and advocate for patients and their families and plays a crucial role in ensuring a timely completion of pediatric assessments. The Patient Navigator’s core responsibility is to optimize workflow efficiency by ensuring that the appropriate clinical staff are performing the assessments and following intervention protocols. The ultimate goal is to enhance patient experience and improve health outcomes for pediatric patients and their families.

Reports to: Program Manager II – Pediatric Health Equity & Special Projects

Qualifications:

• 1. High School Diploma or General Education Development (GED) Certificate.
• 2. Bachelor’s degree in Health Education or related field OR 3 years of patient navigation experience or progressive experience is required.
• 3. Ability to communicate well orally and written, and give group presentations and one-on-one education.
• 4. Ability to work with diverse patient populations and at-risk clients.
• 5. Knowledge and experience working with health service benefits, social service programs, and/or mental health services.
• 6. Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures
• 7. Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.
• 8. Effective verbal and written communication skills to communicate clearly and effectively with patients and others.
• 10. Ability to work effectively as a team player.
• 11. Ability to be flexible and work in a changing environment.
• 12. Sensitivity to the different cultures represented among members and staff.
• 13. Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.
• 14. Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.
• 15. Demonstrated proficiency with the electronic health record database within three months of attending training session(s).
• 16. Fluency in English (speak, read and write) is required.
• 17. Fluency in Spanish (speak, translate, read and write) is required.
• 18. Ability to solve problems and make routine recommendations.
• 19. Ability to maintain absolute confidentiality about health care and other patient/client information.
• 20. Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.