Patient Navigator - Health Justice Mobile

Community-Healthcare-Network-Inc-; New York (NY); On-site; USD 47,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee assistance program

Job summary

Community Healthcare Network's Health Justice Mobile program seeks a Patient Navigator to support patient engagement, registration, insurance verification, and care coordination. You will be a key contact for patients accessing services on the mobile unit, working under supervision to connect individuals with CHN providers and community resources.

The role emphasizes compassionate, culturally responsive communication, accurate documentation, and collaboration with clinicians and partners to

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in health, human services, public health, social work, psychology, or a related field preferred.
• Experience working in health care, mental health or human services setting required.
• Experience using an electronic medical record system and verifying health insurance preferred.
• Experience serving underserved or vulnerable populations preferred.

Responsibilities

• Greet, engage, and support patients accessing services through the Health Justice Mobile Program.
• Complete patient registration, intake, demographic updates, and required documentation in the electronic medical record.
• Conduct outreach and follow-up calls to encourage appointment attendance and linkage to services.
• Verify health insurance eligibility and connect patients to CHN staff for assistance with insurance questions.
• Schedule appointments, coordinate follow-up visits, and connect patients to CHN providers and community services.
• Assist with patient flow on the mobile unit to support timely, respectful, and efficient service delivery.
• Provide information about available health, mental health, sexual health, and supportive services in a clear, culturally responsive manner.
• Maintain accurate records, protect patient confidentiality, and comply with agency policies and regulations.
• Collaborate with the Program Manager, clinical staff, and partners to resolve barriers to care.
• Assist with preparation of program reports by maintaining patient service, referral, and follow-up information.
• Perform other related duties as assigned.

Education

High school diploma or equivalent

Associate degree or coursework in health, human services, public health, social work, psychology, or a related field

Tools

Electronic Medical Record (EMR) system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Navigator - Health Justice Mobile

Full Time Program Services New York, NY, US

Salary: $55,268.16 Annually

WHO WE ARE:

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

WHAT WE OFFER:

Growth and development:Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture:Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

POSITION SUMMARY:

The Patient Navigator, Health Justice Mobile supports patient engagement, registration, insurance verification, care coordination, and linkage to services for individuals served through Community Healthcare Network's (CHN) Health Justice Mobile Program. The Patient Navigator works under the supervision of the Program Manager and serves as a key point of contact for patients accessing services through the mobile unit.

This position is funded through the Brooklyn District Attorney’s Office and continued employment is contingent upon the availability of funds.

DUTIES AND RESPONSIBILITIES

Essential Functions :

• Greet, engage, and support patients accessing services through the Health Justice Mobile Program.
• Complete patient registration, intake, demographic updates, and required documentation in the electronic medical record.
• Conduct outreach and follow-up calls to encourage appointment attendance, continuity of care, and successful linkage to services.
• Verify health insurance eligibility and coverage and connect patients to the appropriate CHN staff for assistance with insurance-related questions and concerns.
• Schedule appointments, coordinate follow-up visits, and help patients connect to CHN providers and community-based services.
• Assist with patient flow on the mobile unit to support timely, respectful, and efficient service delivery.
• Provide information about available health, mental health, sexual health, and supportive services in a clear and culturally responsive manner.
• Maintain accurate records, protect patient confidentiality, and comply with agency policies and applicable regulatory requirements.
• Collaborate with the Program Manager, clinical staff, and community partners to resolve barriers to care and support patient needs.
• Assist with preparation of program reports by maintaining accurate patient service, referral, and follow-up information.
• Perform other related duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Associate degree or coursework in health, human services, public health, social work, psychology, or a related field preferred.
• Experience working in a health care, mental health, community health, or human services setting required.
• Experience using an electronic medical record system, registering patients, and verifying health insurance preferred.
• Experience serving underserved, justice-involved, or vulnerable populations preferred.