Patient/Client Relations Specialist (Patient Navigator)

Center for Family and Child Enrichment, Inc.; Miami Gardens (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading community health organization in Miami Gardens is seeking a Patient/Client Relations Specialist to enhance patient engagement and customer service. This role focuses on educating patients about services and ensuring satisfaction through effective communication and follow-up. Join a dedicated team committed to making a meaningful impact in the community, with opportunities for growth and various benefits.

Benefits

PTO

Medical

Dental

Vision

403b retirement plan

Qualifications

• At least two years of experience in a Community Health Center or FQHC setting preferred.
• Detail-oriented with excellent organizational and communication skills.

Responsibilities

• Conduct outbound calls to inform patients on capitation rosters of their assignment.
• Provide excellent customer service, addressing concerns and routing inquiries appropriately.

Skills

Communication

Active Listening

Organizational Skills

Education

High school diploma

Associate’s Degree in Accounting, Finance, or Business

Tools

EHR systems

Microsoft Office

Job description

Patient/Client Relations Specialist (Patient Navigator)

About Us: Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to supporting children and their families through tailored services based on individual needs. We continually evolve to better serve our community.

Position Overview: As a Patient/Client Relations Specialist (Patient Navigator), you will provide high-quality patient engagement and customer service at our Federally Qualified Health Center (FQHC). This role involves outbound and inbound communication to educate patients—especially those on managed care capitation rosters—about their assignment, our services, and how to access care. You will also conduct follow-up calls related to the Sliding Fee Discount Program, supporting patient understanding and satisfaction, and assist with care coordination across departments.

This is primarily a telephone-based role.

Why Join CFCE:

• Make a meaningful impact in the community
• Opportunities for growth and professional development
• Potential eligibility for Public Service Loan Forgiveness
• Benefits include PTO, Medical, Dental, Vision, 403b retirement plan, and more for qualified positions

Key Responsibilities:

• Conduct outbound calls to inform patients on capitation rosters of their assignment
• Explain available services such as primary care, dental, behavioral health, and specialty services
• Assist patients through the onboarding process and direct them to schedule appointments
• Respond to incoming inquiries about the facility and services
• Provide excellent customer service, addressing concerns and routing inquiries appropriately
• Follow up with patients regarding the Sliding Fee Discount Program
• Assess patient satisfaction and understanding of program details
• Identify barriers to participation and escalate concerns as needed
• Collaborate with front office and clinical departments for seamless service delivery

Minimum Education & Experience:

• High school diploma required; Associate’s Degree in Accounting, Finance, or Business preferred
• At least two years of experience in a Community Health Center or FQHC setting preferred
• Detail-oriented with excellent organizational and communication skills

Skills & Experience:

• Strong verbal communication and active listening skills
• Ability to handle a high volume of calls professionally and empathetically
• Knowledge of capitation rosters, sliding fee programs, and community health models
• Proficiency with EHR systems and call documentation; Microsoft Office skills preferred

CFCE is a Drug-Free Workplace and an Equal Opportunity Employer.