Patient Navigator BWH

Brigham and Women's Hospital, Inc.; Brookline (MA); Hybrid; USD 32,000 - 45,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. seeks a Clinical Social Worker to support patients and families by navigating the healthcare system, coordinating resources, and advocating for patient-centered care. You will collaborate with an interdisciplinary team to improve outcomes and ensure seamless care journeys.

This role emphasizes education, resource referral, and active participation in care planning, with a focus on empowering patients throughout their treatment and discharge processes.

Qualifications

• High School diploma or GED required.
• Bachelor's Degree in Clinical Social Work, Healthcare Management, or related field heavily preferred.

Responsibilities

• Advocate for patients and families, ensuring needs are considered in care planning.
• Serve as a liaison between patients, healthcare providers, and other stakeholders.
• Coordinate patient care services, appointments, and follow-up plans.
• Educate patients and families about their conditions, treatment options, and self-care.
• Connect patients with healthcare and community resources.
• Maintain documentation of patient interactions, care plans, and referrals.

Skills

Healthcare resources

Patient advocacy

Communication

Interdisciplinary collaboration

Time management

Electronic health records

Education

Bachelor's degree in Clinical Social Work

Bachelor's degree in Healthcare Management

Bachelor's degree in Related Field

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryResponsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.Does this position require Patient Care? NoEssential Functions-Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.-Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.-Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.-Assist patients in understanding and adhering to their care plans.-Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.-Educate patients and their families about their medical conditions, treatment options, and self-care strategies.-Ensure that patients are informed and empowered to actively participate in their healthcare decisions.-Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.QualificationsEducationHigh School diploma or GED requiredBachelor's Degree Clinical Social Work, bachelor's degree Healthcare Management, or bachelor's degree Related Field of Study heavily preferredCan this role accept experience in lieu of a degree?YesLicenses and CredentialsExperienceSocial work, case management or related field preferably in a clinical setting 1-2 years preferredKnowledge, Skills and Abilities- Strong knowledge of healthcare resources, community services, and patient advocacy.- Excellent communication and interpersonal skills.- Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.- Strong organizational and time management skills.- Familiarity with electronic health records and case management software.Additional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeHybridWork Location830 Boylston StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$23.34 - $33.37/HourlyGrade5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.