Patient Navigator - Ambulatory

Valleywise Health; Phoenix (AZ); On-site; USD 61,000 - 90,000; Full time

Job summary

Valleywise Health seeks a Patient Navigator to advocate for patients navigating health and life circumstances, addressing Social Determinants of Health (SDOH) like housing, transportation, and food access.

You’ll work with a multidisciplinary team to guide individuals to resources and community services that improve health and well-being.

Qualifications

• Master’s degree in social work, psychology, or related behavioral health field.
• Experience in behavioral health, inpatient or outpatient settings.
• Valid fingerprint clearance card issued by AZ DPS; apply within 7 days; present card within 90 days.
• Needs BLS certification from American Heart Association within 30 days.
• Licensure by AZ Board of Behavioral Health Examiners preferred.

Responsibilities

• Collaborate with healthcare teams and community partners to support patients.
• Assess patient needs and create personalized plans addressing SDOH.
• Intervene to reduce barriers impacting health outcomes.
• Help underserved populations access care with dignity and trust.

Skills

Cultural sensitivity

Spanish language (preferred)

Self-starter

Computer literacy

Education

Master's degree in social work or related field

Job description

Are you passionate about health equity and breaking down barriers to care? Join Valleywise Health as a Patient Navigator and become a vital advocate for patients navigating the complex intersections of health and life circumstances.

In this role, you’ll go beyond the bedside-working directly with patients and families to address Social Determinants of Health (SDOH) like housing, transportation, food access, employment, and more. As a key member of a compassionate, multidisciplinary care team, you’ll use your professional expertise and lived empathy to guide individuals through resources, support systems, and community services that empower them to live healthier lives.

What You’ll Do:

• Collaborate closely with healthcare teams and community partners
• Use your training to assess patient needs and create personalized plans
• Actively intervene to reduce barriers that impact health outcomes
• Help underserved populations access care with dignity and trust

What You Bring:

• A master’s degree in social work, psychology, or another field related to behavioral health.
• Strong judgment and ability to work independently and collaboratively
• Passion for serving diverse communities and promoting health equity
• A heart for advocacy and a drive to make a difference

Hourly Pay Range: $60,736- $89,585.60

Qualifications

Education:

Requires a master’s degree in social work, psychology, or another field related to behavioral health.

Experience:

Must have experience in behavioral health, inpatient, or outpatient settings.

Certification/Licensure:

Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at the time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for the fingerprint clearance card.

Requires BLS issued by the American Heart Association within 30 days of the position start date.

Prefer licensure by the Arizona Board of Behavioral Health Examiners.

Knowledge, Skills & Abilities:

• Demonstrates the ability to be culturally sensitive and appropriate in working with disadvantaged, underserved, and underrepresented communities.
• Working knowledge and experience in medical and mental health diagnoses preferred. This includes acute, chronic, and traumatic illnesses/injuries, psychiatric, medical, and social problems, common medications and their effects/side effects, and medical terminology.
• Requires the ability to read, write, and speak effectively in English, including professional-level grammar, spelling, and punctuation.
• Bilingual in Spanish is preferred.
• Requires basic computer word processing skills (e.g., formatting, editing, printing, composing email, internet searches, etc.) to navigate through an electronic medical record using a computer successfully.
• Must be a self-starter and able to work with limited management direction.