Patient Navigator

Spring Fertility; Oakland (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

BetterHelp therapy sessions

Commuter benefits

Life & disability insurance

401(k) with company match

Fertility and parental leave benefits

Career development opportunities

Job summary

Spring Fertility in Oakland, CA, is seeking a Patient Navigator to join our care team and support patients through every step of their treatment journey. You will work alongside nurses, generate journey maps, track tests, and help patients understand complex medical processes.

We value compassionate communication, patient-centric care, and a collaborative spirit. This full-time role requires early hours and rotating weekends, with a strong emphasis on guiding patients toward successful outcomes.

Qualifications

• Exceptional communication skills and the ability to explain complex medical information clearly.
• Passion for reproductive healthcare and patient-centered care.

Responsibilities

• Generate journey maps and calendars based on treatments plans
• Facilitate, track and document completion of tests and diagnostic procedures
• Develop trust and positive rapport with all new patients
• Explain complex medical process and terms in a digestible manner
• Monitor patient compliance and readiness for treatment
• Scheduling appointments

Skills

Exceptional Communication Skills

Education

Passion for Reproductive Healthcare

Job description

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation.We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team?

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do.We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

Our Patient Navigators partner with our Care Team in helping our patients grow their families! Our Patient Navigators work hand-in-hand with our nursing team to provide our patients with the information they need to approach their treatment cycle with confidence. They simplify an often difficult and confusing process to ensure a seamless transition to the nursing team for cycle management.

Some day-to-day responsibilities include:

• Generate journey maps and calendars based on treatments plans
• Facilitate, track and document completion of tests and diagnostic procedures
• Develop trust and positive rapport with all new patients
• Explain complex medical process and terms in a digestible manger
• Monitor patient compliance and readiness for treatment
• Scheduling appointments

Education, Licenses, Certifications

• Passion for Reproductive Healthcare
• Exceptional Communication Skills

Employment Type

This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays.

Compensation

The starting salary range for this role is $26-30/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

Investing in You Today and Tomorrow

Competitive medical, dental, and vision plans

Paid time off to recharge and enjoy personal time

Access to BetterHelp therapy sessions for mental and emotional wellness

Commuter benefits and discounted rates on home, auto, and pet insurance

Investing in your future

401(k) with up to a 4% company match

Comprehensive fertility and parental leave benefits

Career development opportunities in a fast-growing organization

Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

We are scientists. We are humanists. We are passionate about fertility.

Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.