Patient Navigator

Spring Fertility; Sunnyvale (CA); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

Competitive medical, dental, and vision plans

Paid time off

Access to BetterHelp therapy sessions

401(k) with up to a 4% company match

Comprehensive fertility and parental leave benefits

Job summary

A leading fertility organization located in Sunnyvale, California, is seeking a full-time Patient Navigator to support patients in their fertility treatments. The role involves working closely with the nursing team to provide vital information, facilitate testing, and ensure a smooth experience for patients. Strong communication skills and a passion for reproductive healthcare are essential. Competitive compensation is offered along with various benefits including medical, dental, and 401(k) matching.

Qualifications

• Ability to explain complex medical processes in a clear manner.
• Skills to build trust and rapport with patients.

Responsibilities

• Generate journey maps and calendars based on treatment plans.
• Facilitate, track, and document tests and diagnostic procedures.
• Monitor patient compliance and readiness for treatment.

Skills

Exceptional Communication Skills

Passion for Reproductive Healthcare

Job description

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient‑centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team?

We are a mission‑driven organization seeking motivated, high‑performing professionals who are eager to innovate and make an impact. As we build a first‑class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

Our Patient Navigators partner with our Care Team in helping our patients grow their families! Our Patient Navigators work hand‑in‑hand with our nursing team to provide our patients with the information they need to approach their treatment cycle with confidence. They simplify an often difficult and confusing process to ensure a seamless transition to the nursing team for cycle management.

Responsibilities

• Generate journey maps and calendars based on treatments plans
• Facilitate, track and document completion of tests and diagnostic procedures
• Develop trust and positive rapport with all new patients
• Explain complex medical process and terms in a digestible manger
• Monitor patient compliance and readiness for treatment
• Scheduling appointments

Education, Licenses, Certifications

• Passion for Reproductive Healthcare
• Exceptional Communication Skills

Employment Type

This is a full‑time non‑exempt onsite position that requires early hours, rotational weekends and holidays.

Compensation

The starting salary range for this role is $26‑29/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

Benefits

• Competitive medical, dental, and vision plans
• Paid time off to recharge and enjoy personal time
• Access to BetterHelp therapy sessions for mental and emotional wellness
• Commuter benefits and discounted rates on home, auto, and pet insurance
• 401(k) with up to a 4% company match
• Comprehensive fertility and parental leave benefits
• Career development opportunities in a fast‑growing organization
• Employer‑paid life and disability insurance
• *Temporary and contract roles may not be eligible for all benefits listed above

Equal Employment Opportunity Statement

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

We are scientists. We are humanists. We are passionate about fertility.

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call!

If you are interested in building your career at Spring Fertility, please apply now or get future opportunities sent straight to your email.