Patient Navigator

Housing Works; New York (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Housing Works in New York is seeking a Care Coordination program professional to address HIV healthcare disparities through client-centered, holistic care management.

You will navigate access to care, coordinate services, and support patients with appointment adherence, referrals, and home visits, working with a multidisciplinary team.

Qualifications include a high school diploma and 2 years in healthcare or social services; bilingual English/Spanish preferred; EMR experience a plus.

Qualifications

• Highschool diploma and 2 years of relevant experience related to healthcare or social services.
• Ability to interact with inter/disciplinary team including medicine, social work, psychiatry, nursing, administration, and other paraprofessionals.
• Experience with eSHARE and/or eClinical Works is preferred.
• Bilingual English/Spanish preferred, but not required.

Responsibilities

• Provide client–centered, culturally and linguistically competent services
• Support the delivery of care and services to clients by facilitating adherence to scheduled appointments and care regimens
• Refer clients to appropriate care and provide linkage support
• Provide accompaniment to health care and social service appointments
• Conduct community-based home visits in various settings
• Collaborate with stakeholders at each site to ensure effective communication and service delivery
• Deliver health education curriculum to increase self-efficacy and health management skills
• Provide tailored medication adherence support

Skills

Communication skills

Team collaboration

Cultural competency

Harm reduction

Education

Highschool diploma

Tools

eSHARE

eClinical Works

Job description

• Pay or shift range: $20 USD to $23 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Compensation Range: $20/hr - $23/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Care Coordination program seeks to address HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meet the needs of people with HIV with team-based care management. The program makes use of a navigation approach to identify, advocate for, and coordinate the complex healthcare and social service systems necessary to ensure improved outcomes among people with HIV. Patient navigation guides clients in knowing where, when, and how to access healthcare and related services by improving access to resources and providing individualized support to address barriers to care.

Responsibilities:

Primary Responsibilities Include:

• Provide client – centered, culturally and linguistically competent services
• Support the delivery of care and services to clients by facilitating adherence to scheduled appointments and care regimens
• Refer clients to appropriate care and provide linkage support
• Provide accompaniment to health care and social service appointments
• Conduct community-based home visits in a variety of settings, including private residences, shelters, and other congregate living facilities.
• Collaborate with key stakeholders at each site, including leadership clinic staff, program staff to ensure effective communication and service delivery
• Deliver health education curriculum to increase self-efficacy and health management skills
• Provide tailored medication adherence support

Other functions that may be required with this position include:

• Participation in Housing Works advocacy events

Requirements:

• Highschool diploma and 2 years of relevant experience related to healthcare or social services
• Ability to interact with inter/disciplinary team including medicine, social work, psychiatry, nursing, administration, and other paraprofessionals
• Ability to work with and understand issues of people with HIV/AIDS, mental illness and substance use populations
• Knowledge of and experience with mediation and conflict resolution
• Good verbal and written communication skills
• Embraces a harm reduction approach to working with underserved populations
• Experience with eSHARE and/or eClinical Works is preferred
• Bilingual English/Spanish preferred, but not required

The following additional competencies are viewed as important to success in this position:

• Excellent written and verbal communication skills, required
• Commitment to maintaining highest levels of confidentiality
• Demonstrated ability to build the trust and respect of patients, staff, colleagues, external contacts, and other Housing Works members
• Sensitivity to needs of culturally and linguistically diverse patient and employee population
• Demonstrated ability to meet or exceed the Service Excellence Standards of Housing Works
• Demonstrated ability to utilize electronic medical records (EMRs) and related computer software, and willingness to adapt to the evolving technological requirements of modern health center practices

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [e-mail]

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.