Patient Navigator

Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading medical center seeks a Patient Navigator to support pregnant women in the Moms2B Program. The role involves guiding participants through community resources, coordinating services, and ensuring access to prenatal care. Ideal candidates will have a Bachelor's degree, experience in customer service, and strong interpersonal skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in customer service required.
• Knowledge of academic institutions and/or academic medical centers.

Responsibilities

• Provide support and guidance to participants of the Moms2B Program.
• Coordinate community and health care services for pregnant women.
• Collect and analyze research data for progress reports.

Skills

Customer Service

Emotional Intelligence

Social Intelligence

Autonomy

Collaboration

Education

Bachelor's degree or equivalent

Job description

Job Description:

Patient Navigator to provide support and guidance to participants of the Moms2B Program whose goal is to help pregnant women have healthy pregnancies, deliveries and babies living in a diverse low-economic area of Columbus known for one of the highest mortality rates in the state;, assists program participants with navigating through the variety of community and health care services available to them; coordinates Moms2B sites; serves as a liaison to The Ohio Collaborative to Prevent Infant Mortality; uses case finding techniques to identify and recruit pregnant moms into early enrollment for prenatal care; provides enrolled participants educational and intervention counseling, materials, and access to prenatal-postpartum and inter-conception care; provides guidance and access to an allocation of community resources, education, outreach, home visits and referrals; directs enrollment of health and developmental education classes; facilitates and coordinates appointments with agencies and providers to ensure timely delivery of community, academic, career and service referrals; collaborates with participants to develop a follow-up plan to ensure that referred services meet the present needs and to ensure that future needs are addressed; advises individual participants and family needs in navigating health care system; researches and engages with available services and programs external to The Ohio State University (OSU); attends and represents OSU at community meetings; assesses, maintains and coordinates up-to-date resources and materials used in the program; maintains communication with local area agencies and staff to share information, activities and resources; collects, analyzes and compiles research data for inclusion in progress reports, publications and for dissemination at workshops and conferences; ensures activities align and comply with specific protocols in collaboration with Moms2B Program Manager and Director.

Strong appreciation for and ability to consistently provide the highest level of customer service. Strong emotional and social intelligence. Ability to connect with persons across disciplines and social stratifications. Ability to be autonomous and collaborative.

Minimum Qualifications:

Bachelor's degree or equivalent combination of education and experience. Experience in customer service required. Knowledge of academic institutions and/or academic medical centers and how they work.