Patient Navigation Specialist

CareDx; Waltham (MA); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Gym reimbursement program

Donor leave policy

Job summary

CareDx is seeking a Patient Navigation Specialist in Waltham, MA to coordinate NavDx testing for patients and clinicians, ensuring smooth logistics and timely communication. You will schedule mobile phlebotomy visits, manage case data in Salesforce, and maintain HIPAA-compliant, high-quality support across the care journey.

Strong written and verbal communication, organization, and the ability to adapt to new tools will help you deliver an excellent patient experience from enrollment through

Qualifications

• High school diploma or equivalent.
• Proficiency with Salesforce or similar CRM platform.
• Strong written and verbal communication.
• Highly organized with attention to detail and time management.
• Comfortable in a fast-paced environment and able to adapt to new tools and processes.

Responsibilities

• Serve as main contact for patients needing mobile blood draws.
• Coordinate scheduling between patients and mobile phlebotomy vendors.
• Monitor and update case statuses in Salesforce.
• Provide exceptional service and guidance to patients throughout testing.

Skills

Salesforce

CRM proficiency

Communication

Organization

Client-facing

Time management

Education

High school diploma or equivalent

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV-driven cancers through innovative diagnostic solutions. NavDx®, our blood-based DNA test, helps clinicians detect molecular signs of disease recurrence, monitor treatment response, and guide patient management throughout the care journey. Our team is committed to expanding access to actionable insights that support more informed cancer care.

As a Patient Navigation Specialist, you will coordinate the logistics and communication needed to ensure successful sample collection and testing for patients enrolled in our surveillance program. This role focuses on direct patient support, scheduling mobile blood draws, and working closely with phlebotomy vendors and internal systems.

Job Responsibilities

Reporting to the Patient Navigation Team Lead, you will be supporting patients and physicians as they order the NavDx blood test. Duties include:

• Serve as the main point of contact for patients requiring mobile blood draws.
• Coordinate scheduling between patients and mobile phlebotomy vendors.
• Monitor and update case statuses in Salesforce to reflect current progress (e.g., kit shipped, appointment scheduled, sample received).
• Reach out to patients to collect missing information or reschedule as needed.
• Provide exceptional service and guidance to patients throughout the testing process.
• Escalate clinical questions or unusual case issues to the appropriate internal contact.
• Maintain detailed and timely case notes in Salesforce.
• Provide backup support to the Senior Patient Navigation Specialist when needed (e.g. inbox coverage, TRF routing, or special communications).
• Adhere to all internal privacy and compliance policies, including HIPAA.

Requirements

• High school diploma or equivalent degree is required
• Proficiency with SalesForce or a similar CRM platform.
• Strong written and verbal communication skills
• Highly organized with excellent attention to detail and time management skills.
• Comfortable working in a fast-paced environment and adapting to new tools and processes.
• Previous experience in a client-facing, administrative, or operations support role.
• Familiarity with tools or platforms that integrate with SalesForce.

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program.

This is the anticipated base salary range for candidates who will work in Waltham, MA. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

United States

$24 - $27 USD