Patient Navigation Specialist

Guardant Health, Inc.; United States; Hybrid; USD 41,000 - 58,000; Full time

Job summary

Guardant Health is seeking a full-time Patient Navigation Specialist/Offsite Phlebotomy Specialist to process OPS and Kit orders. You will support the Client Services Team, collaborate with sales and lab operations, and ensure scalable solutions across Guardant Health.

The role requires 2+ years in a customer-facing healthcare setting, strong Microsoft Office and Salesforce experience, and the ability to multitask in a fast-paced environment. Some travel and remote work are involved.

Qualifications

• 4 year college degree in Biological Sciences or similar discipline preferred.
• High school diploma required.
• 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required.
• Solid experience using Microsoft Office; Salesforce (CRM) experience is a plus.

Responsibilities

• Communicate via phone and email with vendors to arrange Offsite Phlebotomy and assist clients and sales team with kit orders.
• Process Offsite Phlebotomy and Kit orders by resolving cases quickly with urgency.
• Build and maintain relationships with Offsite Phlebotomy vendors, sales reps, patients and internal stakeholders.
• Attend territory meetings with sales and client services to define and execute business needs.
• Work in a team environment and contribute to department and company goals.
• Document all email, fax, and phone communications and follow-up activities clearly.
• Adhere to SOPs related to Offsite Phlebotomy and Kit orders.
• Triaged emails and faxes when necessary.
• Enter information and upload documentation into Salesforce.com and LIMS.
• Communicate professionally with external customers and Guardant Health teams.
• Assist with other administrative duties as assigned.
• Communicate to clients, patients, sales and laboratory teams using Salesforce (CRM) and other integrated software platforms.
• Strive to meet team and individual goals and monitor metrics for case closure and turnaround times.
• Use problem solving skills to resolve customer complaints and escalated situations.
• Demonstrate flexibility in a fast-paced environment; some lifting up to 25 pounds may be necessary.

Skills

Customer service

Pharma experience

Microsoft Office

Salesforce CRM

Education

Bachelor's degree in Biological Sciences

High school diploma

Tools

Salesforce CRM

Job description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early‑stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

We are looking for a full‑time Patient Navigation Specialist/ Offsite Phlebotomy Specialist to process OPS and Kit orders. They will be a key member of the fast paced Client Services Organization. This person will work collaboratively with other Client Services Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.

Responsibilities

• The Patient Navigation Specialist is responsible for communicating via phone, email with various vendors to arrange Offsite Phlebotomy for patients and also assist clients and sales team place kit orders for our tests
• Contribute to processing Offsite Phlebotomy and Kit orders for Guardant products by resolving cases quickly with a high sense of urgency
• Build and maintain effective relationships which create a high level of trust with Offsite Phlebotomy vendors, sales representatives, patients and internal stakeholders
• Participate in territory specific meetings with the sales and client services associates to define, prioritize and execute on the business needs
• Work in a team environment and contribute to the department and company goals
• Keep precise and clear documentation of all email, fax, phone communications and follow up activities
• Adhere to Standard Operating Procedures (SOP’s) related to Offsite Phlebotomy, Kit orders and related processes
• Assist with triaging emails and faxes if necessary
• Enter information and upload documentation into Salesforce.com and LIMS
• Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
• Assist with other administrative duties as assigned based on Company needs
• Communicate to clients, patients, sales and laboratory teams using Salesforce (CRM) and other integrated software platforms
• Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
• Use problem solving skills to resolve customer complaints and escalated situations
• Demonstrate flexibility and adaptability in a fast-paced dynamic environment. Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary

Qualifications

• 4 year college degree in Biological Sciences or similar discipline is preferred.
• High school diploma required.
• 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required.
• Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus.
• Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies.
• Excellent written and verbal communication skills (phone, email) with a high level of computer proficiency, preferably in a Mac environment.
• Ability to multitask, work with self‑discipline, good judgment, and independence is necessary.
• Demonstrated ability to be an organized, detailed oriented problem solver and manage client/patient facing escalated situations in a professional manner.
• Flexibility with respect to working hours based on client and company needs.
• The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings may be required.
• Bilingual English/Spanish and any additional language is an asset.
• Client Services positions are considered business‑critical and require flexibility and availability to work during U.S. Company‑observed holidays, including the Company’s annual holiday shutdown period, based on client and operational needs.

Hybrid Work Model

This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in‑person/onsite collaboration and work‑from‑home days for individual‑focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in‑office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work‑life balance while keeping teams connected to advance our science for our patients.

AI & Digital Fluency

Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI‑enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job‑related skills, job duties, and business need.

Primary Location: Remote - Open Position (USA)

• Base Pay Range: $20 - $28
• Other US Location(s) Base Pay Range: $20 - $28
• If the role is performed in Colorado, the pay range for this job is: $21 - $29

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time. Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long‑term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [e-mail]. A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines. To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Join our Talent Community Don't miss an opportunity with Guardant Health. Be the first to hear about new roles, company news, and breakthroughs in the industry.