Account Manager I

Guardant Health; Los Angeles (CA); Hybrid; USD 77,000 - 106,000; Full time

Job summary

Guardant Health is seeking a field-facing client services professional to support accounts and collaborate across GH teams. You will assist in operationalizing HCP requests and ensure timely sample collection across current clients.

Work with field sales, build relationships, and analyze commercial trends while traveling within the territory. Must live in assigned territory; base pay ranges from $77,200 to $106,150 per year, with benefits and potential bonus.

Qualifications

• 0-3 years customer service/sales experience.
• Experience in diagnostic, medical device, biotech, pharma setting preferred.
• Ability to engage in a consultative process while connecting client needs with GH capabilities.
• Comfortable communicating and presenting at all levels throughout an organization.
• Ability to manage multiple projects and deadlines with proactive communication.

Responsibilities

• Provide field client service and collaborate in account management.
• Assist in operationalizing HCP requests and sample collection.
• Leverage tools to solve customer orders and reporting with GH Client Services.
• Collaborate with field sales to meet company goals and objectives.
• Develop relationships with existing and new customers to align GH capabilities.

Skills

Customer service

Sales experience

Consultative selling

Communication skills

Confidentiality

Excel and PowerPoint

Tools

Microsoft Office

Job description

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Essential Duties and Responsibilities

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
• Ensure team objectives are met
• Work effectively and compliantly with individuals across multiple departments throughout GH
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
• Frequent travel throughout the territory required.
• Must live within assigned territory.

Required Qualifications

• 0-3 years customer service/sales experience
• Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GH capabilities.
• Comfortable communicating and presenting at all levels throughout an organization
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent customer service skills.
• Outstanding strategic account planning skills.
• Superior listening and problem-solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Impeccable communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change

AI & Digital Fluency

Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model

This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

Compensation

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.

Primary Location: Remote-USA-CA

Primary Location Base Pay Range: $77,200 - $106,150

Other US Location(s) Base Pay Range: $77,200 - $106,150

If the role is performed in Colorado, the pay range for this job is: $77,200 - $106,150

Background Screening and Accommodations

A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Guardant Health is a Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines.

Company Culture & Values

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us! Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [e-mail].