Patient Logistics Specialist

HCA Healthcare; Jacksonville (FL); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition assistance

Job summary

HCA Florida Memorial Hospital is seeking a Patient Logistic Specialist to coordinate patient movement and bed availability, ensuring timely transfers and admissions.

You will respond to calls, gather information for clinicians, and support discharge transport planning while maintaining knowledge of hospital services and staff for efficient patient care.

Qualifications

• Associate degree or higher preferred.
• Prefer experience in an acute care setting (e.g., hospital unit secretary) with behavioral health exposure considered.
• Strong verbal and written communication skills.
• Solid organizational abilities and multitasking.
• Proficient understanding of medical terminology.

Responsibilities

• Respond to phone calls with urgency and strong customer service.
• Gather initial information to open new case/call and prepare clinical information for clinicians.
• Maintain knowledge of facility staff, services and specialized programs.
• Locate resources and coordinate information to support patient disposition or admissions.
• Keep bed availability inventory updated for non-HCA placements and admissions.
• Facilitate hospital transfers and transports via phone and computer systems.
• Provide status updates on patient cases and bed placement requests.
• Schedule and prioritize discharge transports and support rapid response to service requests.

Skills

Acute care experience

Behavioral Health experience

Communication skills

Organizational skills

Medical terminology

Verbal and written communication

Education

Associate degree or higher preferred

Job description

Job Summary and Qualifications

Do you want to join an organization that invests in you as a(an) Patient Logistic Specialist? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

What you will do in this role:

• Respond to phone calls with a sense of urgency and demonstrating good customer service skills
• Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility
• Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable)

What qualifications you will need:

• Associate degree or higher preferred
• Prefer experience in an acute care setting. (example Hospital Unit Secretary) – highly preferred experience in an ED.
• Prefer an understanding of how patient populations move through a hospital setting and healthcare organizations
• Prefer experience in Behavioral Health (example Behavioral Health Tech)
• Possess good communication skills, verbal and written.
• Possess good organizational skills and able to act on multiple tasks.
• Proficient and understands medical terminology

Scheduling Requirements:

• 12 Hour Shifts - Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts – Required

Must live within 60 miles of a Patient Logistics Center Facility - PLC Locations include; Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237 - Required

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistic Specialsit opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.