Patient Liaison, Spanish Speaking

Partner's Healthcare; Boston (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Mass General Brigham seeks a professional to support its International Office, coordinating care for international patients and liaising across hospital departments to ensure efficient referrals and excellent service. You will oversee consultations, data management, and billing processes while delivering concierge-level patient care.

The role requires a Bachelor's degree in a related field, 1–2 years of program support experience, and strong communication skills.

Qualifications

• Program support or program management experience (1-2 years) required.
• Bachelor's Degree in related field required.
• Strong communication and interpersonal skills; ability to work across departments.
• Bilingual in English and another language preferred.
• Proficiency in Microsoft Office.

Responsibilities

• Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• Facilitates consultations at affiliated locations; uses a web-based appointment system; generates ad-hoc reports; coordinates billing and payments.
• Ensures accuracy of international demographics and financial data elements in hospital registration systems.
• Receives and manages letters of guarantee from embassies or insurance companies.
• Notifies patients and physician offices of potential problems relative to deposits, cancellations, or rescheduling of services.
• Represents the International Program and delivers concierge-level service to patients.
• Collaborates across departments to promote high patient and physician satisfaction.

Skills

Interpersonal skills

Oral and written communication

Multicultural sensitivity

Time management

Team collaboration

Education

Bachelor's Degree in Related Field

Job description

Site

The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Assistant Director, International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well as referring physician requests for service.

Responsibilities

• 1. Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• 2. Facilitates consultations at affiliated locations~ Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests. ~Manage billing and payments to provide timely, seamless service
• 3. Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.
• 4. Receives and manages letters of guarantee from embassies or insurance companies.
• 5. Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
• 6. Presents a positive awareness of the International Program both within and outside the Hospital.
• 7. Delivers concierge-level attention to service for each patient.

Qualifications

Education Bachelor's Degree Related Field of Study required

Experience Program support or program management experience 1-2 years required

Knowledge, Skills and Abilities- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.- Basic financial/accounting skills.- Strong oral and written communication skills. Bachelors Degree required 3-5 years in a health care setting with administrative responsibilities preferred Bilingual preferred.

Additional Skills

• 1. Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach
• 2. Proficiency in medical terminology.
• 3. Proficiency in computers, especially Microsoft Office.
• 4. Familiarity with a hospital environment preferred.
• 5. Excellent organizational and time management skills.
• 6. Ability to work well under pressure and to handle sensitive information and multicultural matters.
• 7. Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.

Working Conditions

Busy office environment, with frequent interruptions. Due to the size and complexity of the department, the work can be high paced and challenging at times.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 75 Francis Street
• Pay Range $53,040.00 - $75,888.80/Annual
• Grade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2,200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.