Senior Patient Access Representative

The General Hospital Corporation; Boston (MA); Hybrid; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Parental leave

Job summary

Mass General Brigham in Boston is seeking a patient scheduling coordinator to guide new patients through intake and scheduling, coordinate consultations with providers and referring offices, and serve as the primary contact for new patients.

You will gather insurance information, medical records, referrals, images, and patient details; schedule appointments based on diagnosis and provider availability; and keep care teams informed by communicating new consultations and updating records in the

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in a related field preferred.
• 3-5 years of scheduling experience in an administrative medical office setting.
• Strong communication and organizational skills.
• Ability to manage multiple priorities at once.
• Excellent attention to detail.
• Strong problem-solving skills.
• Effective time management skills.

Responsibilities

• Guide new patients through the intake and scheduling process.
• Coordinate consultations with patients, referring offices, and providers.
• Serve as a go-to contact for new patients and referring offices.
• Gather and organize insurance information, medical records, referrals, images, and patient details.
• Schedule appointments based on diagnosis, urgency, and provider availability.
• Connect care teams by communicating new consultations to the appropriate departments.
• Respond to patients and referring offices promptly and professionally.
• Coordinate transportation through Care Van services when needed.
• Maintain accurate information using electronic health records and other systems.
• Keep the intake process moving by using technology and resources efficiently.

Skills

Scheduling experience

Communication skills

Organizational skills

Multitasking

Attention to detail

Problem-solving skills

Time management

Education

High school diploma

Bachelor's degree preferred

Job description

Site: The Brigham and Women's Hospital, Inc.

What You'll Do

• Guide new patients through the intake and scheduling process.
• Coordinate consultations with patients, referring offices, and providers.
• Serve as a go-to contact for new patients and referring offices.
• Gather and organize insurance information, medical records, referrals, images, and patient details.
• Schedule appointments based on diagnosis, urgency, and provider availability.
• Connect care teams by communicating new consultations to the appropriate departments.
• Respond to patients and referring offices promptly and professionally.
• Coordinate transportation through Care Van services when needed.
• Maintain accurate information using electronic health records and other systems.
• Keep the intake process moving by using technology and resources efficiently.

Qualifications

What You'll Bring

• High school diploma or equivalent required
• Bachelor's degree in a related field preferred
• 3-5 years of scheduling experience in an administrative medical office setting
• Strong communication and organizational skills
• Ability to manage multiple priorities at once
• Excellent attention to detail
• Strong problem-solving skills
• Effective time management skills

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

801 Massachusetts Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

4

Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and car