Patient Liaison - Podiatry Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

A healthcare system in Chicago is seeking a Patient Liaison to manage patient interactions, schedules, and data related to service delivery. Responsibilities include facilitating compliance with treatment plans and assisting with billing issues. Candidates need a High School Diploma or GED and 2 years of healthcare experience, with customer service skills essential. The role supports a patient-first approach and offers competitive benefits including tuition reimbursement and 401(k) matching.

Qualifications

• 2 years of previous healthcare experience required.
• Experience in a customer service role is essential.
• Knowledge of medical terminology is preferred.
• Bachelor's degree preferred.
• Experience with an electronic medical record system preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Manage schedules for optimal resource use.
• Communicate with patients and staff for compliance.
• Assist with data collection related to physician productivity.
• Assists Practice Manager with data collection on physician productivity and resource utilization.
• Facilitates resolution of billing errors and denials, obtains pre-certifications or referrals as needed.
• Registers patients and schedules appointments.

Skills

Customer service experience

Healthcare experience

Medical terminology knowledge

Education

High School Diploma or GED equivalent

Bachelor's degree

Tools

Electronic Medical Record (EMR)

Job description

Patient Liaison - Podiatry Full time Days

3 days ago Be among the first 25 applicants

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Work Hours: Monday - Friday, 8am to 4:30pm

The Patient Liaison reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Qualifications

Required:

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred:

• Bachelor's degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign‑on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.