Patient Liaison - Internal Medicine Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Wide range of employee benefits

Job summary

Northwestern Medicine is seeking a Patient Liaison in Chicago, Illinois. In this full-time role, you will manage patient service experiences and ensure optimal resource usage within the practice.

The ideal candidate will have a High School Diploma or GED, 2 years of healthcare experience, and strong customer service skills. The position offers a variety of benefits aimed at improving employee well-being.

Qualifications

• 2 years previous healthcare experience.
• Experience in a customer service role.
• Knowledge of medical terminology preferred.

Responsibilities

• Oversees patient service experience and optimizes practice resources.
• Communicates with patients to ensure compliance with treatment plans.
• Handles billing errors and ensures proper patient registration.

Skills

Customer service experience

Healthcare experience

Communication skills

Education

High School Diploma or GED equivalent

Bachelor's degree

Tools

Electronic medical record system

Job description

Description

Monday - Friday, 8am to 4:30pm

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Qualifications

Required:

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred:

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.