Lead Patient Service Representative - Bilingual Spanish

RadNet; Bayonne (NJ); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health Savings Account (HSA)

Wellness dollars

401(k) match

Free imaging services for you and your

family

Job summary

RadNet is seeking a Patient Services Team Lead in Bayonne, NJ to lead the front office, coordinate schedules, and ensure accurate patient registrations.

The role requires strong communication, leadership, and problem-solving skills, with responsibility for training staff and maintaining service quality in a radiology setting.

Qualifications

• 3+ years as a Patient Service Representative in a radiology center.
• Demonstrated leadership and team-building abilities.
• Strong communication and problem-solving skills.

Responsibilities

• Lead a team and provide training and guidance to staff.
• Coordinate front office operations and scheduling; assist in interviews.
• Greet patients and act as liaison between patients, physicians, and staff.
• Ensure accurate registration, insurance information, and documentation.

Skills

Communication skills

Interpersonal skills

Leadership

Problem solving

Computer skills

Education

High school diploma

Job description

Patient Services Team Lead

When you join RadNet as a Patient Services Team Lead, you will be part of a dedicated team of professionals delivering quality, value, and access in the 21st century, aligning patients, providers, payors, and regulators to achieve the best clinical outcomes.

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance so each employee can recognize and develop their potential fully.
• Coordinate work schedules, oversee front office operations, and assist in interviewing candidates for front office positions.
• Cover staff for vacation and sick time.
• Greet incoming patients and visitors in a friendly, service‑oriented manner.
• Act as a liaison between physicians and patients.
• Register patients, obtain proper insurance and patient information, collect signatures, and ensure accuracy of documentation.
• Verify/ update patient, physician, and insurance changes to ensure proper billing and collect co‑pays and fees.
• Answer phones and schedule patients.
• Guide patients through the process, addressing questions and concerns with care.
• Notify appropriate team members of patient arrival and coordinate with back‑office staff for timely care.
• Participate in meetings.
• Assist in implementing and administering procedures and best practices to streamline center operations.
• Lead various projects to support operations and quality patient care.
• Safeguard patient property and health information in accordance with company policies and legal requirements.
• Safeguard on‑site medications and respect cash and financial information.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

If You Are

• Passionate about patient care with sound judgment and a professional demeanor in all situations.
• Communicate effectively and respectfully with patients, guests, and colleagues.
• Maintain a structured work approach, understand complex problems, and prioritize tasks in a fast‑paced environment.

To Ensure Success In This Role, You Must Have

• At least 3+ years of experience as a Patient Service Representative in a radiology center.
• High school diploma.
• Excellent communication, interpersonal, computer, and problem‑solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attributes.

We Offer

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $18.00 - $25.00 per hour