Patient Journey Lead - RN

Valeris; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid time off

Job summary

Valeris in Raleigh, NC is seeking a Patient Journey Lead-RN to support the HUB and Patient Assistance Program, focusing on data, processes, and operations.

The role involves guiding patients and stakeholders, improving program speed, and delivering operational reporting; RN license and 5+ years in a service or healthcare environment preferred; strong communication and MS Office skills required.

Qualifications

• RN license required or in good standing.
• Associate or Bachelor's degree preferred; minimum 5 years in a service-driven environment.
• Strong communication and analytical skills; able to summarize data and processes.

Responsibilities

• Monitor patient journey processes in a high-volume program.
• Advocate and navigate for patients and stakeholders to resolve access/affordability hurdles.
• Analyze, interpret, and decide actions based on program data and context.
• Develop and audit processes to ensure adherence and efficiency.
• Provide leadership and operational reporting to the client for program health.
• Identify trends and drive improvements with stakeholders.

Skills

RN license

Data analysis

Process improvement

Stakeholder communication

Microsoft Office

Time management

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Patient Journey Lead-RN is responsible for the daily effort of providing assistance to the program team as it pertains to the people, process, and systems. Key functional responsibility includes the ability to demonstrate a strong understanding of data, process improvement, and the overall operations of the HUB and Patient Assistance Program.

Key Responsibilities

• Monitor patient journey process and checkpoints in a high volume program
• Assist internal and external stakeholder by acting as an advocate, navigator for delivering detailed information regarding a program(s) and/or a patient(s), and serves as focal point for hurdles in access or affordability to medication
• Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of the program
• Evaluates program processes and recommend improvements for implementation that enhances the Program effectiveness and the speed to which patients receive commercial therapy
• Proactively monitor program activity to facilitate timely completion of tasks and meet SLA and/or KPI requirements
• Develop and audit program processes to ensure process adherence and consistency
• Provide leadership and the client with operational reporting that facilitates overall program health
• Identify trends, including repeat issues and/or inadequate corrective actions that have previously been implemented and facilitate with Valeris stakeholders for resolution
• Perform other duties and assignments as directed, Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) - (specific to program/client requirements)
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

Qualifications

• Registered Nurse (RN) license
• Associate or Bachelor’s degree preferred; or a minimum of 5 years of customer service experience with progressive levels of responsibility within a service driven environment
• Excellent interpersonal skills with the ability to provide constructive feedback to both management and staff
• Proven experience analyzing, interpreting, and summarizing data and processes
• Strong analytical, problem solving, decision making, attention to detail, and time management skills
• Strong focus with demonstrated success in problem solving, teamwork, adaptability, planning, and decision making
• Basic knowledge of Market Access and the Pharmaceutical Industry
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office software (Excel, PowerPoint, and Word)
• Strong planning, time management and organizational skills

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

Although very minimal, flexibility to travel as needed is preferred.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.

Valeris is proud to be an equal opportunity employer.