Patient Journey Lead - RN

VALERIS; Morrisville, Jeffersonville (NC, IN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA- and FSA-eligible options

Company match on 401(k)

Paid Time Off and holidays

Background check and drug screening

Job summary

Valeris is seeking a Patient Journey Lead-RN to support the program team with people, process, and systems enhancements. You will advocate for patients, navigate access and affordability hurdles, and help ensure timely therapy delivery in a high-volume HUB environment.

The role requires an RN license with 5+ years in customer service or related experience, excellent communication, and strong data analysis skills.

Qualifications

• Registered Nurse (RN) license.
• Associates or Bachelor's degree preferred; or 5 years of customer service experience.
• Excellent interpersonal skills with the ability to provide constructive feedback to management and staff.
• Proven ability to analyze, interpret, and summarize data and processes.
• Proficient with Microsoft Office (Excel, PowerPoint, Word).

Responsibilities

• Monitor patient journey processes in a high-volume program.
• Act as advocate/navigator for patients and stakeholders to resolve access or affordability hurdles.
• Analyze program processes and recommend improvements to increase efficiency.
• Provide leadership and operational reporting to facilitate program health.
• Identify trends and coordinate with stakeholders for corrective actions.
• Occasional travel as needed for program support.

Skills

Interpersonal skills

Data interpretation/analysis

Communication skills

Time management

Customer service

Microsoft Office

Education

RN license

Associate or Bachelor’s degree

5+ years customer service experience

Tools

Excel

PowerPoint

Word

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.The Patient Journey Lead-RN is responsible for the daily effort of providing assistance to the program team as it pertains to the people, process, and systems. Key functional responsibility includes the ability to demonstrate a strong understanding of data, process improvement, and the overall operations of the HUB and Patient Assistance Program.Key Responsibilities:• Monitor patient journey process and checkpoints in a high volume program• Assist internal and external stakeholder by acting as an advocate, navigator for delivering detailed information regarding a program(s) and/or a patient(s), and serves as focal point for hurdles in access or affordability to medication• Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of the program• Evaluates program processes and recommend improvements for implementation that enhances the Program effectiveness and the speed to which patients receive commercial therapy• Proactively monitor program activity to facilitate timely completion of tasks and meet SLA and/or KPI requirements• Develop and audit program processes to ensure process adherence and consistency• Provide leadership and the client with operational reporting that facilitates overall program health• Identify trends, including repeat issues and/or inadequate corrective actions that have previously been implemented and facilitate with Valeris stakeholders for resolution• Perform other duties and assignments as directed, Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) – (specific to program/client requirements)• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data• Ensure all SOPs are followed with consistency• Conducts miscellaneous tasks or projects as assignedQualifications:• Registered Nurse (RN) license• Associate or Bachelor’s degree preferred; or a minimum of 5 years of customer service experience with progressive levels of responsibility within a service driven environment• Excellent interpersonal skills with the ability to provide constructive feedback to both management and staff• Proven experience analyzing, interpreting, and summarizing data and processes• Strong analytical, problem solving, decision making, attention to detail, and time management skills• Strong focus with demonstrated success in problem solving, teamwork, adaptability, planning, and decision making• Basic knowledge of Market Access and the Pharmaceutical Industry• Excellent verbal and written communication skills• Proficiency in Microsoft Office software (Excel, PowerPoint, and Word)• Strong planning, time management and organizational skillsPhysical Demands & Work EnvironmentWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.Why Work for Valeris?We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.Our Commitment to Equal OpportunityAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.