Patient Intake Representative

LCH Lab. Corp. of America Holdings; Auburn (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

STD/LTD

401(k)

PTO or Flexible Time Off

Tuition Reimbursement and ESPP

Job summary

Labcorp in Auburn, IN is hiring a Patient Intake Representative to join our team. The role involves greeting patients, scheduling, registration assistance, and accurate data entry of demographics and billing information.

Responsibilities include verifying insurance, collecting/posting payments, preparing samples for testing when required, and coordinating with physicians to confirm orders. A customer-service mindset and MS Office proficiency are essential.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or GED required.
• Effective communication and data-entry skills.

Responsibilities

• Schedule patient appointments and greet patients upon arrival.
• Assist patients with registration and check-in procedures.
• Enter patient demographics and billing information accurately.
• Verify insurance coverage and collect/post payments to patient accounts.
• Prepare specimens for testing and communicate results as needed.
• Contact physician offices to confirm test orders.
• Maintain orderly front-office operations and supply levels.
• Open/close the office and perform clerical duties as required.

Skills

Customer service

Education

High School Diploma or GED

Tools

MS Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a Patient Intake Rep to join our team in Auburn, IN.

Work Schedule

Monday - Friday 7:00am-4:00pm

Job Responsibilities

• Schedule patient appointments and greet patients upon appointment arrival
• Ensure a welcoming environment for all patients and visitors
• Assist patients with registration and check in procedures
• Data entry of patient demographics and billing information
• Verification of insurance coverage and collect/post payments to patient accounts
• Collect and prepare specimens for testing and analysis when needed
• Call physician offices to confirm the accuracy of test orders
• Monitor and log patient wait times on a regular basis
• Notify the supervisor of any patient issues in a timely manner
• Promote and provide information about LabCorp patient services
• Manage office supplies to ensure proper inventory levels
• Open and close the office when necessary
• Perform administrative and clerical duties as necessary

Minimum Qualifications

• High School Diploma or GED or equivalent
• 1 year or more of customer service experience

Preferred Qualifications

• 1 year or more of patient facing healthcare experience

Additional Job Standards

• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Proficient in MS Office
• Flexibility to work overtime as needed
• Able to pass a standardized colorblindness test

At LabCorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! Our Patient Intake Representatives are the face of the company and are the point of contact for our patients. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! PST’s may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement and Employee Stock Purchase Plan
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, see our Privacy Statement.