Patient Intake Coordinator

Fora Health Treatment & Recovery; Portland (OR); On-site; USD 44,000 - 54,000; Full time

Job summary

Fora Health Treatment & Recovery is seeking a Patient Intake Coordinator to manage patient financial information and eligibility, ensuring timely access to care. The role requires bilingual fluency in English and Spanish and collaboration across clinical and billing teams to optimize revenue while delivering high-quality service.

Key duties include maintaining accurate patient data, assisting with insurance and funding resources, and acting as the liaison between clinical staff and the business

Qualifications

• Fluency in English and Spanish; language proficiency assessment required.

Responsibilities

• Coordinate patient financial information and eligibility to ensure coverage for program services.
• Serve as primary contact between clinical staff and business office.
• Assist patients and families with resolving financial obligations and applying for Oregon Health Plan.

Skills

Bilingual English/Spanish

Customer service

Financial assistance counseling

Tools

EHR system

Job description

POSITION SUMMARY

The role of the Patient Intake Coordinator is to coordinate all aspects of patient fiscal responsibility to Fora Health Treatment and Recovery while providing high level customer service and support. The Patient Intake Coordinator treats each patient that walks into our facility with the same respect while seeking equitable solutions for patient coverage. The Patient Intake Coordinator determines coverage and coverage needs by assisting with financial resources and other support to ensure our patients receive the quality care they need.

Language Requirements

This position requires fluency in both English and Spanish. Candidates will be required to complete a language proficiency assessment.

Essential Job Functions

• Maintain the integrity and accuracy of the day to day patient information.
• Maintain the integrity and accuracy of the EHR system.
• Ability to assist patients and their families to resolve financial obligations.
• Provide accurate and timely patient financial information.
• Be the primary contact between clinical staff and business office.
• Work closely with management and staff to develop and maintain a working relationship that enhances the two primary goals of revenue expansion and quality control.
• Demonstrate good judgment in providing day to day service to programs and management.
• Demonstrate the ability to work effectively with diverse cultures.

SPECIFIC TASKS

• Tasks are to be completed with little follow-up from supervisor. Support is provided in the form of teamwork and weekly team meetings.
• Greets new clients and all other visitors directly, checks clients in for groups and appointments, notifies counselors of client arrival, takes payments when necessary
• Answers phones, schedules appointments, takes messages when necessary, sends faxes, and completes copying assignments.
• Meet with all patients to determine their eligibility for program services either prior to admission or within 24 hours following admission.
• Ensure all patients provide necessary documentation regarding eligibility for benefits.
• Assist patients in applying for the Oregon Health Plan.
• Coordinate financial arrangements between patients and insurance company for patients who have benefits other than OHP and for any patient who elects to pay for services and/or who has an insurance plan that requires co-pay or other financial responsibilities on the part of the patient.
• Work with the clinical team to get information necessary to complete the MOTS form as required by the state of Oregon.
• Work with the Business Office to ensure all patient fees are collected and posted appropriately for any patient who has the responsibility to pay fees, and that any past due accounts are acted upon immediately.
• Work with Business Office team to notify patients when payments are past due.
• Become knowledgeable regarding 3rd party payors and their eligibility requirements. Can contact 3rd party payors to determine benefits.
• Advise patients and clinical staff of any change in eligibility status and work to solve any eligibility problems.
• Attend and participate in all team meetings as assigned.
• Maintain cleanliness and safety of work environment.
• Exhibit proficient writing, editing, and interpersonal skills.
• Coordinate Authorizations from insurance companies.
• Assist the Billing Specialist documenting and follow up on all action alerts. Notify patients and staff of change in funding or eligibility status.
• Assure all ROIs required by Business Office are complete.
• Place billing information into patient’s chart.
• Provide occasional front desk coverage.

Supervisory Functions

• This position has no supervisory duties.

Additional Job Responsibilities

• Special projects and other duties as assigned.