Patient Intake Coordinator

Davita Inc.; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading health services company is seeking a compassionate Patient Intake Coordinator to serve as the first point of contact for patients. This remote position involves managing patient intake, verifying insurance, and delivering exceptional customer service, making a positive impact on new patients' experiences.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• 2+ years of experience in healthcare call center or intake roles.
• Strong customer service and communication skills.
• Experience with patient registration and health insurance verification.

Responsibilities

• Manage the full continuum of the new patient referral process.
• Serve as the first point of contact for patients.
• Collect and verify patient demographic, insurance, and referral information.

Skills

Health Insurance

Call Center Customer Service

Patient Registration

Medical Records Management

Tools

Athena IDX

Leading Reach

Job description

*Job Title:* Patient Intake Coordinator
*Location: *100% Remote to Austin, TX *(must live in Austin or within an hour of city limits) *
*Hours:* M-F 8am-5pm
*Experience Level: *Entry Level
Job Overview Are you passionate about helping others and making a positive first impression? We are seeking a compassionate and detail-oriented Patient Intake Coordinator to join the team. In this role, you will be the first point of contact for new patients, ensuring they feel welcomed, informed, and supported from their very first interaction. You'll guide patients through the intake process, manage scheduling, verify insurance, and maintain accurate records-all while delivering exceptional customer service.
Key Responsibilities
* Manage the full continuum of the new patient referral process in accordance with department standards.
* Serve as the first point of contact for patients and stakeholders, providing outstanding customer service.
* Assess patient needs to prioritize and triage referrals independently.
* Answer incoming calls, take messages, and respond to routine inquiries from patients, physicians, and clients.
* Follow up on missing medical records and test results from referring providers.
* Collect and verify patient demographic, insurance, and referral information.
* Register patient accounts in the practice management system.
* Conduct insurance benefit and eligibility investigations.
* Provide patients with appointment details, directions, and pre-visit instructions.
* Distribute and collect necessary medical forms prior to initial visits.
* Maintain and update physician schedules to ensure appropriate patient appointments.
* Collaborate with clinical teams to accommodate scheduling needs.
* Accurately document and update patient records in designated systems.
* Support providers with complex administrative tasks and problem-solving.
Required Skills & Qualifications
* *2+ years *of experience in healthcare call center or intake roles.
* Experience with Athena IDX or Leading Reach software.
* Prior experience working remotely in a call center environment.
* Strong customer service and communication skills.
* Experience with patient registration and health insurance verification.
* Ability to work independently and manage multiple priorities.
* Proficiency in handling sensitive patient information with confidentiality.
* Familiarity with call center operations and healthcare environments.
Top Skills
* Health Insurance
* Call Center Customer Service
* Patient Registration
* Medical Records Management
* Athena or Similar EHR Systems
Join in on making a difference-one patient at a time. Apply today to become a vital part of our client's compassionate and dedicated team!
*Pay and Benefits*
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.