Patient Intake and Scheduling Assistant (Administrative Assistant II)

University of Colorado System; Aurora (CO); On-site; USD 37,000 - 45,000; Full time

Job summary

University of Colorado Anschutz seeks a Patient Intake and Scheduling Assistant (Administrative Assistant II) to support the CU DentalTeam Care Clinic. You will greet patients, handle scheduling, registrations, payments, and records, and explain procedures and responsibilities while guiding issues to the correct clinic personnel.

The role emphasizes patient-facing administrative duties within a teaching dental center, offering comprehensive benefits and a focus on patient-centered care.

Qualifications

• Two years of general clerical experience, including one year in a medical/dental/office environment.
• Colorado law requires residents of Colorado at time of application.

Responsibilities

• Greet and assist patients and respond to phone, virtual, and walk-in inquiries.
• Schedule and prioritize appointments for student providers and clinic patients through the electronic health record system.
• Register patients, update information and signatures, and support patient check-in and check-out.
• Explain clinic procedures, student-provider and faculty-supervision arrangements, time commitments, and financial responsibilities.
• Verify financial information, notify patients of amounts due, and accept payments.
• Maintain confidential patient records and facilitate records-release requests using established procedures.
• Work with faculty, students, coordinators, and staff to address scheduling or billing discrepancies and refer concerns when additional review is needed.

Skills

Customer service

Communication

Multitasking

Confidentiality

Clerical work

Tools

Electronic Health Record System

Zoom

Job description

University of Colorado Anschutz

Department: School of Dental Medicine

Job Title: Patient Intake and Scheduling Assistant (AdministrativeAssistant II)

Position: #00821022 — Requisition: 41529

Job Summary:

The Patient Intake and Scheduling Assistant supports the CU DentalTeam Care Clinic by assisting patients, students, faculty, andstaff with reception, registration, appointment scheduling,payments, and patient records. The position explains clinicprocedures and patient responsibilities, resolves routineadministrative issues within established guidelines, and directsconcerns to the appropriate clinic personnel.

Key Responsibilities

• Greet and assist patients and respond to phone, virtual, andwalk-in inquiries.
• Schedule and prioritize appointments for student providers andclinic patients through the electronic health record system.
• Register patients, update information and signatures, andsupport patient check-in and check-out.
• Explain clinic procedures, student-provider andfaculty-supervision arrangements, time commitments, and financialresponsibilities.
• Verify financial information, notify patients of amounts due,and accept payments.
• Maintain confidential patient records and facilitaterecords-release requests using established procedures.
• Work with faculty, students, coordinators, and staff to addressscheduling or billing discrepancies and refer concerns whenadditional review is needed.

Work Location:

Onsite School of Dental Medicine

Why Join Us:

The clinical units at the School of Dental Medicine providethorough and comprehensive dental care at significantly discountedrates. As a teaching facility, care is provided by dental studentsand residents under the supervision of highly skilled faculty whooversee all aspects of treatment.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday,vacation and sick leave! The University of Colorado offers anexcellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement Plans: State pension (PERA Defined Benefit) or401(a) - Employer contributes between 10% and 21.5% of your grosspay
• Paid Time Off: Accruals over the year
• Vacation Days: Between 12/year and 24/year (maximum accrualbetween 192 hours and 384 hours) – specific amount depends onlength of total State of Colorado service
• Sick Days: 10/year (360 hour maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on allCU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CUAdvantage.

Qualifications:

Please make sure to include the following in your resume: jobtitle, duties, months and years employed, and average hours workedper week as minimum experience is calculated on a 40 hour/weekbasis.

Minimum Qualifications:

• Two years of general clerical experience, which includes oneyear of experience working in a medical environment ORdental environment OR office environment.Substitution : Related c ollege or university course workmay be substitute for the two years of general clerical experienceon a year-for-year basis, but not for the one year of experienceworking in a medical/dental/office environment.

Colorado law requires that candidates for state government jobs beresidents of Colorado at the time of application.

Applicants must meet minimum qualifications at the time ofhire.

Preferred Qualifications

• Experience working with faculty, staff, and students in a higher education environment
• Experience working in a dental or medical office environment
• Bilingual in English and Spanish

Conditions of Employment

• Applicants must be legally authorized to work in the UnitedStates without requiring sponsorship. We are unable to provide workvisa sponsorship or employment authorization for this position nowor in the future.
• Successfully complete criminal background and sex offenderregistry checks.

Knowledge, Skills, and Abilities

• Knowledge of administrative and clerical procedures and systemssuch as word processing, spreadsheets, managing files and records,designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing customerand personal services.
• Knowledge of electronic health record system.
• Knowledge of teleconferencing software (i.e. Zoom).
• Ability to efficiently organize, multi-task, and prioritizeduties and tasks.
• Ability to work in a fast-paced, high volume environment.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Proficient computer skills.
• Ability to interpret and follow complex rules, regulations,policies, procedures, and guidelines.
• Ability to handle sensitive matters that require discretion andconfidentiality.

Anticipated Pay Range:

The approved starting salary range: $ 3,355 – $ 4,024 per month ($40,251 - $48,298 per year).

This position is eligible for overtime compensation.

The above hiring range represents the University's good faith andreasonable estimate of the range of possible compensation at thetime of posting.

If you have prior state-classified service in the same class seriesas this position, your pay may be set at a higher amount per thestate Step Pay Program implemented on July 1, 2024. For moreinformation about the Step Pay Program, please visit the 2024 Step Pay Program for State of Colorado Employees | DHR.

Your total compensation goes beyond the number on your paycheck.The University of Colorado provides generous leave, health plansand retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

ADA Statement:

The University will provide reasonable accommodations to applicantswith disabilities throughout the employment application process. Torequest an accommodation pursuant to the Americans withDisabilities Act, please contact the Human Resources ADACoordinator at [e-mail].

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safeand secure environment for our faculty, staff, students, andvisitors. To assist in achieving that goal, we conduct backgroundinvestigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19virus and other vaccine preventable diseases. If you work, visit, or volunteerin healthcare facilities or clinics operated by our affiliatedhospital or clinical partners or by CU Anschutz, you will berequired to comply with the vaccination and medical surveillancepolicies of the facilities or clinics where you work, visit, orvolunteer, respectively. In addition, if you work in certainresearch areas or perform certain safety sensitive job duties, youmust enroll in the occupational health medical surveillance program.