Patient Intake and Scheduling Assistant (Administrative Assistant II)

University of Colorado; South Dakota; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Disability Insurance

Life Insurance

Vision Insurance

Retirement benefits

Paid time off

Vacation days

Sick days

Holiday pay

Tuition benefit

ECO Pass

Job summary

University of Colorado Anschutz School of Dental Medicine is seeking a Patient Intake and Scheduling Assistant (Administrative Assistant II) to support reception, registration, appointment scheduling, payments, and patient records in the CU Dental Team Care Clinic.

The role involves greeting patients, scheduling for student providers, updating records, explaining procedures and responsibilities, verifying payments, and ensuring confidentiality while coordinating with faculty and staff.

Qualifications

• Two years of general clerical experience, which includes one year of experience working in a medical/dental/office environment.
• Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
• Applicants must meet minimum qualifications at the time of hire.

Responsibilities

• Greet and assist patients and respond to phone, virtual, and walk-in inquiries.
• Schedule and prioritize appointments for student providers and clinic patients through the electronic health record system.
• Register patients, update information and signatures, and support patient check-in and check-out.
• Explain clinic procedures, student-provider and faculty-supervision arrangements, time commitments, and financial responsibilities.
• Verify financial information, notify patients of amounts due, and accept payments.
• Maintain confidential patient records and facilitate records-release requests using established procedures.
• Work with faculty, students, coordinators, and staff to address scheduling or billing discrepancies and refer concerns when additional review is needed.

Skills

General clerical

Medical/dental environment

Bilingual English/Spanish

Job description

University of Colorado Anschutz Department: School of Dental Medicine Job Title: Patient Intake and Scheduling Assistant (Administrative Assistant II)

Job Summary

The Patient Intake and Scheduling Assistant supports the CU Dental Team Care Clinic by assisting patients, students, faculty, and staff with reception, registration, appointment scheduling, payments, and patient records. The position explains clinic procedures and patient responsibilities, resolves routine administrative issues within established guidelines, and directs concerns to the appropriate clinic personnel.

Key Responsibilities

• Greet and assist patients and respond to phone, virtual, and walk-in inquiries.
• Schedule and prioritize appointments for student providers and clinic patients through the electronic health record system.
• Register patients, update information and signatures, and support patient check-in and check-out.
• Explain clinic procedures, student-provider and faculty-supervision arrangements, time commitments, and financial responsibilities.
• Verify financial information, notify patients of amounts due, and accept payments.
• Maintain confidential patient records and facilitate records-release requests using established procedures.
• Work with faculty, students, coordinators, and staff to address scheduling or billing discrepancies and refer concerns when additional review is needed.

Work Location

Onsite School of Dental Medicine

Why Join Us

The clinical units at the School of Dental Medicine provide thorough and comprehensive dental care at significantly discounted rates. As a teaching facility, care is provided by dental students and residents under the supervision of highly skilled faculty who oversee all aspects of treatment.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement Plans: State pension (PERA Defined Benefit) or 401(a) - Employer contributes between 10% and 21.5% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: Between 12/year and 24/year (maximum accrual between 192 hours and 384 hours) - specific amount depends on length of total State of Colorado service
• Sick Days: 10/year (360 hour maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programmes with the CU Advantage.

Qualifications

Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours worked per week as minimum experience is calculated on a 40 hour/week basis.

Minimum Qualifications

• Two years of general clerical experience, which includes one year of experience working in a medical environment OR dental environment OR office environment. Substitution : Related c ollege or university course work may be substitute for the two years of general clerical experience on a year-for-year basis, but not for the one year of experience working in a medical/dental/office environment.
• Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
• Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications

• Experience working with faculty, staff, and students in a higher education environment
• Experience working in a dental or medical office environment
• Bilingual in English and Spanish

Conditions of Employment

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
• Successfully complete criminal background and sex offender registry checks.

Knowledge, Skills, and Abilities

• Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of electronic health record system.
• Knowledge of teleconferencing software (i.e. Zoom).
• Ability to efficiently organize, multi-task, and prioritize duties and tasks.
• Ability to work in a fast-paced, high volume environment.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Proficient computer skills.
• Ability to interpret and follow complex rules, regulations, policies, procedures, and guidelines.
• Ability to handle sensitive matters that require discretion and confidentiality.