Patient Insurance & Authorization Specialist

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a Patient Insurance Representative to help patients navigate complex billing, financial and insurance workflows. The role coordinates with physician practices and insurers to obtain authorizations for scheduled surgeries and procedures, performs essential billing tasks, and ensures high-quality customer service.

Ideal candidates will have a High School Diploma or Equivalent and at least 1 year of healthcare experience, with strong interpersonal and

Qualifications

• High School Diploma or Equivalent Required
• 1 Year Healthcare Required

Responsibilities

• Navigate billing, financial and insurance workflows to support patients.
• Coordinate with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures.
• Answer billing questions and collect payments; provide estimates and confirm insurance details.
• Serve as liaison to patients, community and healthcare professionals to ensure high-quality customer service.
• Review patient charts and relay necessary information between physician offices and insurers.

Education

High School Diploma or Equivalent

Job description

WakeMed Health & Hospitals is seeking a Patient Insurance Representative to help patients navigate complex billing, financial and insurance workflows. The role coordinates with physician practices and insurers to obtain authorizations for scheduled surgeries and procedures, performs essential billing tasks, and ensures high-quality customer service.

Ideal candidates will have a High School Diploma or Equivalent and at least 1 year of healthcare experience, with strong interpersonal and