Patient-Impact Healthcare IT Operations Specialist

Guthrie

Sayre (Bradford County)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Job summary

Guthrie is seeking a Technical Operations Coordinator to support and troubleshoot technology across the virtual care platform and Guthrie Clinic’s internal systems. You will act as the operational bridge between clinical staff, IT leadership, external vendors, and partner organizations, ensuring issues affecting nursing platforms are surfaced, tracked, and resolved promptly.

You will monitor ticket queues, triage by impact, coordinate remediation across teams, and contribute to post‑incident

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or equivalent experience.
Experience coordinating technical support across multiple teams and organizations.

Responsibilities

Serve as primary contact for Pulse Center staff reporting issues with nursing platform technologies.
Log, categorize, and maintain an issue registry using ITSM ticketing platforms.
Triage incoming issues by clinical impact and escalate to ensure patient care continuity.
Drive remediation by tracking items to closure and holding vendors to SLAs.
Identify recurring issues and document root causes for permanent resolution.
Coordinate with Artisight vendor support teams and escalate by severity.
Facilitate joint working sessions with Guthrie IT, Pulse Center leadership, and vendors.
Maintain vendor contact matrices and escalation paths.
Maintain up-to-date runbooks and knowledge base content for common issues.
Participate in on-call rotations and perform quality analysis on teamwork.