Guest Information Representative

Cone Health Medical Group; Greensboro (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Cone Health Medical Group seeks a Guest Information Representative to assist visiting guests and communicate visitation policies. You will work under supervision to ensure a positive guest and patient experience and support departments with special projects.

The role requires a high school diploma and at least one year of customer service experience, with shifts Monday–Friday, 7:30am–4:00pm, in Greensboro, NC.

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service experience required.

Responsibilities

• Assist with special projects for departments under supervision.
• Assist guests with physical needs by coordinating transportation as needed.
• Inform guests about visitation policy and visiting hours for inpatient areas.
• Coordinate with volunteer leadership on security concerns and guest relations.
• Maintain positive interdepartmental relationships and professional conduct.
• Identify language interpreters or spiritual care needs and respond appropriately.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

The Guest Information Representative assists with serving guests who are visiting patients as well as directs and informs guests of the visitation rules and regulations using computer systems. Working under close supervision, this job helps provide a positive guest and patient experience, assists departments with special projects, works with volunteers to communicate visitation information as well as assists with guests with physical and emotional needs during their visit. The schedule for this position is Monday-Friday 7:30am-4pm.

Essential Job Function

• Assists department coordinator and director with special projects, ensuring timely completion.
• Assists guests with physical needs by ensuring appropriate transportation is available when needed.
• Communicates with guests regarding the hospital visitation policy and provides information to guests regarding number of visitors permitted to the inpatient areas and guest visitation times.
• Communicates with volunteer leadership regarding security concerns and needs establishes rapport with guests as well as presents a personal, friendly, and empathetic manner to guests.
• Maintains good interdepartmental working relationships, working in a cooperative, positive, and professional manner with others.
• Recognizes patients and guests who might need language interpreters, sign language interpreters, or assistance from Spiritual care and responds appropriately.
• Performs other duties as assigned.

Education

• Required: High School Diploma or equivalent.

Experience

• Required: 1 year customer service.