Patient Food Hospitality Attendant

Orlando Health; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Orlando Health is hiring a Patient Food & Hospitality Attendant, responsible for ensuring high-quality service for patients and guests. The role involves delivering meal trays, managing dietary needs, and providing excellent customer service in a fast-paced environment. Full-time availability and experience in customer service and food handling are preferred.

Benefits

Student loan repayment

Tuition reimbursement

FREE college education programs

Paid paternity leave

Retirement savings

PTO/Holidays

Evening, night, and weekend shift differentials

Qualifications

• Ability to read and understand food orders and patient menus.
• Ability to respond to inquiries from patients and staff.
• Strong communication and interpersonal skills.

Responsibilities

• Provide excellent service and communication with patients and staff.
• Deliver meal trays accurately and in a timely manner.
• Assist in monitoring dietary needs and preferences.

Skills

Customer Service

Communication

Job description

Title: Patient Food & Hospitality Attendant

Shift: Full-Time (40 hours per week)

• 8-hour shifts between the hours of 5:30am - 8:30pm with rotating weekends
• We are seeking full availability during the days of the week as well as weekends (40 hours per week)

Orlando Health Dr. P. Phillips proudly holds recognition as a “Best Regional Hospital” by U.S. News & World Report and selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine. The hospital is equipped with robotic surgical capabilities for colorectal, general, gynecologic and urologic surgeries and has earned Joint Commission certification for its total hip and knee replacement programs utilizing innovative, personalized technologies.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Orlando Health - Dr. P. Phillips Hospital Benefits and Perks

Competitive Pay

• Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024

Employee-centric

• Dr. P. Phillips Hospital has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary

Title: Patient Food & Hospitality Attendant

Department: DPH Food & Nutrition Services

Shift: Full-Time (40 hours per week)

• 8-hour shifts between the hours of 5:30am - 8:30pm with rotating weekends
• We are seeking full availability during the days of the week as well as weekends (40 hours per week)

Orlando Health Dr. P. Phillips proudly holds recognition as a “Best Regional Hospital” by U.S. News & World Report and selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine. The hospital is equipped with robotic surgical capabilities for colorectal, general, gynecologic and urologic surgeries and has earned Joint Commission certification for its total hip and knee replacement programs utilizing innovative, personalized technologies.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Orlando Health - Dr. P. Phillips Hospital Benefits and Perks

Competitive Pay

• Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024

Employee-centric

• Dr. P. Phillips Hospital has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Responsibilities

Position Summary
The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

Essential Functions
• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders,
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.

Qualifications

Education/Training

• Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers.

Experience

• 1 year of customer service experience within the food industry highly preferred

Shift Requirements:

• Rotating 8-hour shifts between the hours of 5:30am - 8:30pm with rotating weekends
• We are seeking full availability during the week as well as weekends (40 hours per week)

Education/Training

• Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers.

Experience

• 1 year of customer service experience within the food industry highly preferred

Shift Requirements:

• Rotating 8-hour shifts between the hours of 5:30am - 8:30pm with rotating weekends
• We are seeking full availability during the week as well as weekends (40 hours per week)

Position Summary
The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

Essential Functions
• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders,
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.

About the company

Orlando Health is a not-for-profit healthcare organization headquartered in Orlando, Florida.

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