Patient-Focused Retail Pharmacy Technician

Aurora Health Care; Kenosha (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Aurora Health Care in Wisconsin seeks a Pharmacy Technician to support medication dispensing, documentation and patient care across the department. The role emphasizes accuracy, safety and teamwork, with focus on entering orders in the EMR and supporting pharmacists in daily operations.

The ideal candidate has a High School diploma, completion of a technician trainee program or a year of pharmacy technician experience, and relevant certifications (CPhT).

Qualifications

• Pharmacy Technician certification (CPhT) within 1 year.
• Typically 1 year of Pharmacy Technician experience or completion of the pharmacy technician trainee program.
• Patient care and dosage handling accuracy.
• Knowledge of medication safety and regulatory requirements.

Responsibilities

• Provides distinctive, personalized care and services by listening, prioritizing, anticipating and responding to the needs of both internal and external customers and striving to exceed customer expectations.
• Performs product ordering and processing in a timely manner identifying and resolving issues. Dispenses medications, including restocking of automated storage devices.
• Adheres to Aurora’s policies/processes and local, state and federal regulations for complete documentation of receipt, preparation, dispensing, return and destruction of controlled substances.
• Accurately prepares non-sterile products.
• Uses and maintains information systems and technology, automation and software. Troubleshoots automation or technology failures or works with appropriate individuals to resolve.
• Accurately enters medication orders in the computer system and effectively navigates within the electronic medical record to facilitate patient care (i.e. performs appropriate billing).
• Triages phone calls including accurate understanding and interpretation of the issue, timely hand-off to another caregiver if appropriate, or timely resolution of those issues that the individual has deemed to address on their own.
• Assists in training and shares knowledge with pharmacy caregivers, residents, and students.
• Maintains up to date knowledge of department issues and complies with legal, regulatory, accreditation standards and Aurora policy and procedures. Actively supports and participates in departmental efforts, including performance improvement activities, department committees, and/or shared governance activities.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age‑specific needs, and to provide the care needed as described in the department's policies and procedures. Age‑specific information is developed further in the departmental job standards.

Skills

Math skills

Communication

Basic computer skills

Education

High School Graduate

Job description

Aurora Health Care in Wisconsin seeks a Pharmacy Technician to support medication dispensing, documentation and patient care across the department. The role emphasizes accuracy, safety and teamwork, with focus on entering orders in the EMR and supporting pharmacists in daily operations.

The ideal candidate has a High School diploma, completion of a technician trainee program or a year of pharmacy technician experience, and relevant certifications (CPhT).