Patient-Focused Medical Front Desk Pro

Ampla Health; California; On-site; USD 36,000 - 48,000; Full time

Job summary

Ampla Health in Magalia, CA is seeking a Medical Receptionist to greet patients, manage the front desk, and handle check-in, scheduling, and payments.

You will verify insurance, collect co-pays, and assist with EHR data entry, while supporting the clinic team in a fast-paced, patient-focused environment. This temporary full-time role offers an hourly wage in the posted range and requires reliable, bilingual abilities and basic computer skills.

Qualifications

• High School Diploma or GED required
• Ability to use Microsoft Word for basic correspondence
• Ability to type a minimum of 40 WPM
• Must be able to use a calculator
• Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
• Ability to adapt to specific environment and duties
• Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
• Medical Assistant required

Responsibilities

• Greets patients and visitors at the clinic
• Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
• Completes initial registration information of new patients following established policies and procedures
• Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs
• Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tab
• Schedules appointments for patients calling in, or walking in to the clinic.
• Calls patients to confirm next days appointments
• Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
• Maintains daily EHR worklist
• Responsible for verifying medical coverage, and co-pays, and authorization for services
• Determines program eligibility for patients and completes the application procedures
• Prints program eligibility forms, checks for completeness and scans in to EHR
• Determines appropriate patients share of cost and co-pays for all types of payers and collects those payments
• Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programs
• Obtains proof of income from the patients per Sliding Fee Policy
• Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations
• Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Department
• Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments
• Responsible for printing receipts and posting payments in the computer
• Compiles daily stats
• Responsible for reconciling cash collection
• Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slip
• Balances daily transactions in database
• Provides administrative support to the department
• Prints the next days schedule for front desk and daily huddle
• Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level
• Other duties as assigned by Supervisor

Skills

Microsoft Word

Typing 40 WPM

Calculator

Bilingual English/Spanish

Communication skills

Neat handwriting

Education

High School Diploma or GED

Medical Assistant required

Tools

Microsoft Word

Job description

Ampla Health in Magalia, CA is seeking a Medical Receptionist to greet patients, manage the front desk, and handle check-in, scheduling, and payments.

You will verify insurance, collect co-pays, and assist with EHR data entry, while supporting the clinic team in a fast-paced, patient-focused environment. This temporary full-time role offers an hourly wage in the posted range and requires reliable, bilingual abilities and basic computer skills.