Patient-Focused Front Desk Technician – Healthcare Support

Meridian Health Services; Fort Wayne (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous PTO & paid holidays

Comprehensive benefits + 401(k)

Career growth opportunities

Licensure support

Job summary

Meridian Health Services in Fort Wayne, IN is seeking a dedicated Support Staff Technician for a front-desk role to welcome patients and support daily operations.

You’ll answer calls, schedule appointments, collect co-pays, manage medical records, handle mail, check in patients in NextGen, and travel up to 30% for coverage and training.

Candidates should have a high school diploma and 2+ years of office or medical office experience, strong computer skills, and a patient-centered mindset.

Qualifications

• Front-desk role experience or strong customer service skills.
• Proficient in data entry and basic computer tasks.
• Ability to multi-task and stay organized in a clinic environment.

Responsibilities

• Provide friendly, professional communication with patients, staff, and the public.
• Answer calls, schedule and reschedule appointments, and route messages.
• Collect co-pays and process payments.
• Manage medical records, releases of information, and new patient charts.
• Handle incoming and outgoing mail (USPS, UPS, FedEx).
• Check in patients in NextGen.
• Travel up to 30% for coverage and training.

Skills

Communication

Data entry

Microsoft Office

NextGen

Education

High school diploma

Tools

NextGen

Job description

Meridian Health Services in Fort Wayne, IN is seeking a dedicated Support Staff Technician for a front-desk role to welcome patients and support daily operations.

You’ll answer calls, schedule appointments, collect co-pays, manage medical records, handle mail, check in patients in NextGen, and travel up to 30% for coverage and training.

Candidates should have a high school diploma and 2+ years of office or medical office experience, strong computer skills, and a patient-centered mindset.